Lorena Huidobro

Overall, wonderful trip. The excursions were great and the trips were well organized and planned. The hotel in Santiago (NH Ciudad de Santiago) was NOT a very nice hotel and not 4 star. I would not recommend this hotel. The tour guide in Santiago got lost herself multiple times and had us walking in the poor section of town for over 45 minutes before admitting she was lost. I would not recommend this company for the city guided tour. The hotel in San Pedro de Atacama was wonderful and... read more

Overall, wonderful trip. The excursions were great and the trips were well organized and planned. The hotel in Santiago (NH Ciudad de Santiago) was NOT a very nice hotel and not 4 star. I would not recommend this hotel. The tour guide in Santiago got lost herself multiple times and had us walking in the poor section of town for over 45 minutes before admitting she was lost. I would not recommend this company for the city guided tour. The hotel in San Pedro de Atacama was wonderful and the staff was very nice. Our transfer to the airport for the flight from Santiago to Calama was way too early. As such, we caught an earlier flight and had to arrange our own transportation to San Pedro de Atacama. The excursions in San Pedro were very satisfactory. Again, we had ample time arriving to the airport in Calama prior to our flight to Punta Arenas via Santiago. I believe the flight status changes quickly, but I would have recommended a later flight so as to avoid the over 3 hour lay over in Santiago. The hotel in Punta Arenas was NOT good- the staff was very rude, the beds were uncomfortable and would NOT recommend this hotel. We had a nice trip to Magellan island and the bus ride to Puerto Natales was very comfortable. We again loved our hotel in Puerto Natales. The guided tour of the National Park Torres Del Paine was nice, but the guide did not speak good English and other than the views, we did not understand anything from the explanation. The guides on our hike to the base of Torres Del Paine explained more and spoke better English. This hike was one of the highlights of the trip. On our way back through Santiago we had an 8-9 hour layover and self arranged a half day in the Hyatt Centric hotel which was very nice. The kids enjoyed Santiago much better the second time largely related to the area of town and the niceness of the hotel.

In terms of planning, in the future a more detailed outline of the excursions may be helpful. Some included breakfast which was not always noted on the itinerary.

Hotel Reviews

Hotel Costaustralis

Puerto Natales

Beautiful views from the room. Very nice hotel.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

NH Ciudad de Santiago

Santiago

Horrible hotel- not clean. Not in good section of town. Breakfast was good.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel La Casa de Don Tomás

San Pedro de Atacama

Wonderful hotel- clean and very nice staff.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel José Nogueira

Punta Arenas

Very rude staff. Mattresses in the rooms were very poor.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Stargazing Tour

San Pedro de Atacama

Amazing views and experience.

Santiago City Tour

Santiago

Guide was very nice, but she got lost more than once and took us for 45 minutes in the wrong direction around a poor area of town.

Valley of the Moon Tour

San Pedro de Atacama

Great tour- nice staff.

Hidden Baltinache Lagoons

San Pedro de Atacama

One of our favorite activities. Guide did not speak much English but we were able to understand enough.

Puritama Canyon Trek

San Pedro de Atacama

Nice tour and beautiful hike.

Tour of Tatio Geysers

San Pedro de Atacama

Amazing experience. The guide did not explain a lot. The driver seemed to know more about the area than the guide but he did not translate what the driver was saying.

Buggy Safari Through the Desert

San Pedro de Atacama

This guide was GREAT! He spoke wonderful English and took time to explain things.

Penguin Colony on Magdalena Island

Punta Arenas

Kids loved seeing the penguins. Seas were too rough to go see the sea lions.

Full-Day Tour of Torres del Paine National Park & Surroundings

Chile

The guide did not speak good English and we did not understand anything she really said. Would recommend a different guide. The ride was pretty and we were able to see a mountain lion.

Boat Tour to Balmaceda & Serrano Glaciers

Puerto Natales

This tour was very organized despite being very large. On the itinerary it said small group. It included a nice large lunch. The lamb lunch was delicious!

Hike in Torres del Paine National Park

Chile

These guides were great! Spoke wonderful English. There were 3 guides so the group could get broken into smaller groups based on speed.

Our trip was well-organized. We had some travel snafus and but we were able to stay in contact with someone on the team so our trip could continue smoothly. The tours we were booked on were fantastic and ran smoothly. The guides were great. All around great experience .

thanks for helping plan a wonderful trip that will leave us lifelong memories! I will of course refer friends to Lorena and Kimkim since we are very happy with the end to end experience you offered.

The guided tours in Valparaiso with Claudia and the all day one with Simple Patagonia in Torres Del Paine were excellent. Pick ups and drop offs were professional and on time in clean comfortable and safely driven vehicles

The penguin tour to Isla Magdalena and the all day boat tour to the... read more

thanks for helping plan a wonderful trip that will leave us lifelong memories! I will of course refer friends to Lorena and Kimkim since we are very happy with the end to end experience you offered.

The guided tours in Valparaiso with Claudia and the all day one with Simple Patagonia in Torres Del Paine were excellent. Pick ups and drop offs were professional and on time in clean comfortable and safely driven vehicles

The penguin tour to Isla Magdalena and the all day boat tour to the glaciers were highlights

The hotels - both boutiques in Valparaiso and Chiloe were divine as was the 5 star comfort in Puerto Varas.

Finally Lorena and her staff in country were always available and super responsive via WhatsApp and so flexible that they were able to move us to an earlier bus when we decided to leave Punta Arenas 3 hours earlier to enjoy more of Natales. Someone picked up the old tickets and the new tickets were handed to us by the driver!

An amazing service experience and Lorena worked so patiently with me to co develop an itinerary that had some self driven days like Chiloe and Lake District and a lot of guided stuff in all other places

We had an excellent trip with the help of Lorena. She picked great destinations and excursions for our 7 person group ranging in age from 10 to 75. She selected excellent accommodations for our budget. It was great always being a walkable neighborhood since we didn't have a vehicle. Having access to someone local who spoke English via WhatsApp throughout the trip was wonderful and helped me manage my stress levels greatly as the group leader - especially when the airlines canceled a... read more

We had an excellent trip with the help of Lorena. She picked great destinations and excursions for our 7 person group ranging in age from 10 to 75. She selected excellent accommodations for our budget. It was great always being a walkable neighborhood since we didn't have a vehicle. Having access to someone local who spoke English via WhatsApp throughout the trip was wonderful and helped me manage my stress levels greatly as the group leader - especially when the airlines canceled a flight!

Chile was a wonderful country to visit. Everyone was very polite and hospitable. We felt safe and really enjoyed the experience. Patagonia and the lake region were amazing.

We had an enjoyable and memorable trip to Chile thanks to the Lorena who had been very patient listening to our needs and expectations and she was able to come up with an itinerary to suit our requests. She was very professional and answered many of our doubts that came up along the way.
Everything went smoothly. The transfers were always early or punctual and they were very helpful especially Gabriel who is so cheerful and ever ready to help. The guides were knowledgeable and answered our... read more

We had an enjoyable and memorable trip to Chile thanks to the Lorena who had been very patient listening to our needs and expectations and she was able to come up with an itinerary to suit our requests. She was very professional and answered many of our doubts that came up along the way.
Everything went smoothly. The transfers were always early or punctual and they were very helpful especially Gabriel who is so cheerful and ever ready to help. The guides were knowledgeable and answered our questions to the best of their ability especially Sebastian who shared a lot of information and speaks fluent clear English at Piedras Rojas. We were amazed at the different landscapes of Atacama Desert. The hotels were well selected as they are situated in central and safe locations. We also thoroughly enjoyed our dinner hosted by Gloria and Leo who took great pains to prepare such a sumptuous meal and sharing their recipes.
Valentina and Anne Sophie were quick to respond to any issues that cropped up along the way. We were very impressed by their professionalism and they had made our trip a very pleasant one. Thank you.

Hotel Reviews

Dreams del Estrecho Hotel

Punta Arenas

Authenticity & Character

Location

It is well located.

Staff

They are helpful and friendly.

Cleanliness & Comfort

Hotel Big Sur

Puerto Natales

There is no lift and you need someone to help you carry your luggage.

Authenticity & Character

Location

It is centrally located and it is within walking distance to the lake

Staff

Cleanliness & Comfort

Konkashken Lodge

Torres del Paine

The cabin is compact and cosy. It comes with a small kitchen and a fireplace.

Authenticity & Character

Location

The environment is very clean and beautiful, good place to relax.

Staff

The staff is very helpful.

Cleanliness & Comfort

Hotel Bellavista

Puerto Varas

Authenticity & Character

Location

Very good location facing the lake and it is near to eateries and supermarket.

Staff

Staff is helpful

Cleanliness & Comfort

Renaissance Santiago Hotel

Santiago

There was an improvement in the way things were carried out as compared to the first stay. The restaurant was opened to let us have an early breakfast as we had an early pick up for our day tour. We were able to have a late check out and use their other facilities to freshen ourselves before departing for the airport.

Authenticity & Character

Location

The location is safe and it is near to shopping malls and lots of eating places.

Staff

Cleanliness & Comfort

Hotel La Casa de Don Tomás

San Pedro de Atacama

At the reception, you can help yourself to a free flow of hot and cold beverages 24 hours. You can refill your water bottle at the water dispenser just outside the reception too. We were pleasantly surprised that there was a free laundry service if we stayed 5 days and more.

Authenticity & Character

Location

It is a good location, away from the crowd and not too noisy but within walking distance to the main street.

Staff

The staff is friendly and ever ready to help.

Cleanliness & Comfort

Activity Reviews

Self-Guided Tour of Punta Arenas

Punta Arenas

It was really a good rest for us, having flown more than 38 hours to reach Santiago and to continue on to Punta Arenas. We could spend our time leisurely exploring the place and to recuperate from the long distance travel.

Private Dinner

Santiago

We thoroughly enjoyed the dinner prepared by Gloria and Leo. Both Gloria and Leo are very cheerful. Gloria is an excellent chef. We love all the food - from the yummy appetisers, delicious tender beef and fresh salmon with potatoes. Her homemade ice cream was superb. Leo is very knowledgeable about the pairing of wine and we certainly learned a lot from him. We had a great time and am thankful for the warm hospitality of the couple.

Quality of Experience

Wonderful and memorable experience

Food

All the food that is being served.

Guides, Drivers and Staff

Both the guide and the driver are very good. Gabriel is an excellent driver.

Transport

The car is big and spacious.

We had a fantastic trip, Lorena and her team set us up with great tours and helpful assistance all throughout our trip. Thank you for helping us navigate Chile and creating an amazing vacation.

We had a truly memorable experience in Chile thanks to Lorena Huidobro, from Turismo Milodon, our kimkim-appointed tour company. Lorena arranged for us a wonderful five-day, outdoor-oriented visit to La Araucanía region of the country, centered around the small town of Pucón, at the foot of the majestic Villarrica volcano and next to the lake of the same name. Led by expert tour guides from locally-based Rehue Expediciones (Ermin and Ricardo), we hiked Conguillío and Huerquehue National... read more

We had a truly memorable experience in Chile thanks to Lorena Huidobro, from Turismo Milodon, our kimkim-appointed tour company. Lorena arranged for us a wonderful five-day, outdoor-oriented visit to La Araucanía region of the country, centered around the small town of Pucón, at the foot of the majestic Villarrica volcano and next to the lake of the same name. Led by expert tour guides from locally-based Rehue Expediciones (Ermin and Ricardo), we hiked Conguillío and Huerquehue National Parks and some of the Lagos Andinos, all areas of stunningly unique beauty. Lorena also arranged for us stays at two top-notch accomodations: Antumalal Hotel and Rakau Lodge --the latter we would especially highly recommend to any visitors to the area. Lorena's expert advice and attention to detail truly paid off. We also appreciated Turismo Milodon's follow-up while we were in-country. And last but not least, while we were in Santiago, Lorena was able to arrange for us on very short notice a great private day trip to Valparaíso and Viña del Mar, knowledgeably led by Hernán and driver Gabriel. Thank you, Lorena!

All the guides were wonderful. Ana for the Torres del Paine, Jorge for condor and trekking, Ray and Gonzalo of Andoandes for volcanoes and hot spring read more

All the guides were wonderful. Ana for the Torres del Paine, Jorge for condor and trekking, Ray and Gonzalo of Andoandes for volcanoes and hot spring

Fantastic! Lorena created a truly amazing Chilean experience for my family. Lorena and the KimKim team were extremely flexible and reactive throughout the trip which insured that we were able to fully take part in all planned activities. I highly recommend KimKim and this Chilean trip of a lifetime! read more

Fantastic! Lorena created a truly amazing Chilean experience for my family. Lorena and the KimKim team were extremely flexible and reactive throughout the trip which insured that we were able to fully take part in all planned activities. I highly recommend KimKim and this Chilean trip of a lifetime!

Activity Reviews

Hidden Baltinache Lagoons

San Pedro de Atacama

Quality of Experience

Guides, Drivers and Staff

Transport

Tour of Tatio Geysers

San Pedro de Atacama

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Buggy Safari Through the Desert

San Pedro de Atacama

Quality of Experience

Guides, Drivers and Staff

Transport

Day Trip to Vicente Pérez Rosales National Park

Chile

Quality of Experience

Guides, Drivers and Staff

Transport

Explore Chiloé Island & Puñihuil Penguin National Reserve

Puerto Varas

Quality of Experience

Guides, Drivers and Staff

Transport

We had a wonderful time in Chile. Lorena planned an adventurous itinerary - city tours, San Pedro hikes, Easter Island wonders, and spectacular hiking in Torres del Paine. During the few times that a flight was rescheduled or the weather interfered with a tour, Lorena and Ignacio stepped up to save the day! We are very grateful to them for making this such a special family vacation. read more

We had a wonderful time in Chile. Lorena planned an adventurous itinerary - city tours, San Pedro hikes, Easter Island wonders, and spectacular hiking in Torres del Paine. During the few times that a flight was rescheduled or the weather interfered with a tour, Lorena and Ignacio stepped up to save the day! We are very grateful to them for making this such a special family vacation.

Hotel Reviews

Renaissance Santiago Hotel

Santiago

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel La Casa de Don Tomás

San Pedro de Atacama

Authenticity & Character

best hotel in the area

Location

Staff

Cleanliness & Comfort

Hotel Taura'a

Hanga Roa

Sweetest owner - like staying with your aunt.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Holiday Inn Santiago - Airport Terminal

Santiago

great location for an early flight

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Carpa Manzano

Punta Arenas

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Altiplanico Puerto Natales

Natales

Authenticity & Character

beautiful views

Location

Staff

Cleanliness & Comfort

relaxing and beautiful environment

Activity Reviews

Santiago City Tour

Santiago

Quality of Experience

Guides, Drivers and Staff

Transport

Valley of the Moon Tour

San Pedro de Atacama

Quality of Experience

Guides, Drivers and Staff

Transport

Stargazing Tour

San Pedro de Atacama

This was such a unique experience - the stars are amazing. Guides were incredibly knowledgeable and the use of telescopes was so much fun.

Quality of Experience

Guides, Drivers and Staff

Transport

Hidden Baltinache Lagoons

San Pedro de Atacama

Quality of Experience

Guides, Drivers and Staff

We had the most amazing guide!

Transport

Waterfalls Trek

San Pedro de Atacama

Very cool to see the geysers. Great guide.

Quality of Experience

Guides, Drivers and Staff

Transport

Tour of Tatio Geysers

San Pedro de Atacama

Great experience and guide.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Day Trip to Viña del Mar & Valparaíso

Santiago

Really enjoyed touring these towns. Fantastic guide!!!

Quality of Experience

Guides, Drivers and Staff

Transport

Afternoon Tour to Ahu Akivi

Easter Island

Just an amazing experience to see these statues.

Quality of Experience

Guides, Drivers and Staff

Transport

Full-Day Tour of Torres del Paine National Park & Surroundings

Chile

Great overall view of park. Excellent guide.

Hike in Torres del Paine National Park

Chile

Be prepared for a rigorous hike with lots of changes in weather.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

When we decided to take last minute Thanksgiving trip to Chile with our 4 kids (22 - 12)I wasn’t sure where to start. Fortunately we found Kimkim and Lorena!!! Lorena helped us craft the perfect vacation full of adventure, history and unforgettable moments at a great value. A truly seamless experience which included 4 airport transfers, 2 in country flights, 3 hotels, 2 days touring the area with our amazing guide Victor, whitewater rafting, fjord kayaking, volcano trekking and penguins... read more

When we decided to take last minute Thanksgiving trip to Chile with our 4 kids (22 - 12)I wasn’t sure where to start. Fortunately we found Kimkim and Lorena!!! Lorena helped us craft the perfect vacation full of adventure, history and unforgettable moments at a great value. A truly seamless experience which included 4 airport transfers, 2 in country flights, 3 hotels, 2 days touring the area with our amazing guide Victor, whitewater rafting, fjord kayaking, volcano trekking and penguins 😍

As a family which travels internationally on multiple occasions, we had never engaged a service to help coordinate our trips. However, our entire family has agreed based on Lorena and the incredible Kimkim vendor partners we can’t imagine taking another trip without them.

16 thumbs up and as many stars as possible!

Hotel Reviews

Holiday Inn Santiago - Airport Terminal

Santiago

The nicest airport hotel we’ve ever seen. A perfect blend of convenience, comfort and vibe literally 5 steps outside the terminal.

Authenticity & Character

Location

Staff

Desk staff when we checked in at midnight were so helpful and engaged.

Cleanliness & Comfort

Best shower and beds of our whole trip

Renaissance Santiago Hotel

Santiago

Great customer service! When we arrived after a 8 hour flights before check-in time, the front desk suggested us refreshing in the spa and having lunch at the beautiful restaurant. Both ideas were fantastic and helped us settle into our vacation.

Authenticity & Character

Location

Close to dining options

Staff

Cleanliness & Comfort

Solace Puerto Varas

Puerto Varas

Clean, convenient and a perfect base for our Chilean adventures. The hotel restaurant was a big hit for dinner on a night we were too tired to venture out.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Rafting on the Petrohué River

Puerto Varas

What a great outfitter in the most amazing setting imaginable. The guides were all so fun and extremely professional. Highly recommend and the beers afterwards were well deserved!

Quality of Experience

Perfect mix of professional and fun

Guides, Drivers and Staff

We loved all the team but our guide Chris was especially engaging

Transport

They picked us up at our hotel on time and dropped us back after. Made the whole day super easy.

Kayaking on Reloncaví Fjord

Puerto Varas

If you like adventuring and want to engage with the mostly lovely locals ever, this is your trip. Our day was a little windy so the athletic demand was higher than anticipated but so worth it. The lunch break at Yolanda and Juan Carlos’ farm was magical. Our kids (22, 18,17 & 12) had the chance to see up close the beauty of living in connection with the land. Walking around the property proved to be high on everyone’s list of favorite things on our amazing Chilean adventure.

Quality of Experience

Guides, Drivers and Staff

Our guides were so engaged and informative. We loved them.

Transport

Seem less pickup and return to our hotel in Puerto Varas

Explore Chiloé Island & Puñihuil Penguin National Reserve

Puerto Varas

History, beauty and penguins!!! Our day with Victor, the most amazing guide ever, was incredible. His knowledge on the history of the area, Chile and the environment gave our group so much more than we could have imagined. Fortunately we had him for 2 days and by the end felt like Victor was part of our family! The day trip was so special - would definitely recommend.

Quality of Experience

Guides, Drivers and Staff

Victor (our guide) and Sandro (our driver) we’re so easy to be with and responsive to our interests and needs. The casual pace was perfect and they really picked up on what our group was interested in learning and seeing.

Transport

Clean, safe and temperature controlled vehicle

Day Trip to Vicente Pérez Rosales National Park

Chile

For our final day in Puerto Varas we hiked volcanos, saw waterfalls and toured a lake with no roads. Let’s just say it didn’t disappoint! It was our second day with our wonderful guide and driver team, Victor and Sandro, and we were all ready to explore. The mix of history, area knowledge and incredible beauty was remarkable. We toured all day and then went straight to airport in Puerto Montt to head back to Santiago. A great last day!

Quality of Experience

Guides, Drivers and Staff

Transport

Lorena and all the trip coordinators were amazing. They helped me plan the most amazing trip and engagement!! Thank you so much read more

Lorena and all the trip coordinators were amazing. They helped me plan the most amazing trip and engagement!! Thank you so much

Hotel Review

Hotel La Casa de Don Tomás

San Pedro de Atacama

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Review

Valley of the Moon Tour

San Pedro de Atacama

Quality of Experience

Guides, Drivers and Staff

Transport

Amazing trip organized by Lorena. This was my fifth time down to Chile but first on an organized trip.

First, we got up high in the Andes with knowledgeable and friendly guide Sebastien…and even snuck in a hot springs visit! Then down south to rio tranquilo. 4x4 truck was the perfect rental as some of the washboards/ potholes were pretty rough on route 7. Great stay and food at “el mirador de guadal” ( cabins are highly recommended) with the chance to get up on exploradores glacier with... read more

Amazing trip organized by Lorena. This was my fifth time down to Chile but first on an organized trip.

First, we got up high in the Andes with knowledgeable and friendly guide Sebastien…and even snuck in a hot springs visit! Then down south to rio tranquilo. 4x4 truck was the perfect rental as some of the washboards/ potholes were pretty rough on route 7. Great stay and food at “el mirador de guadal” ( cabins are highly recommended) with the chance to get up on exploradores glacier with Felipe. Marble caves were underwhelming but it was good to be out in a kayak and guide Rodrigo was great and let us go exploring.

Then down to puerto natales and into Torres del Paine national park. Great trekking. Trails well marked and easy to navigate. ( Park rangers were on strike, but didn’t affect the trip) Modified W trek with a bit of reverse O. Got onto glaciers, lakes, snow at John Garner pass. A bit of wind and some showers but great hiking weather. All self guided. Stayed at the Refugios. Just bring some snack and clothes and you’re set!
A day of rock climbing on great conglomerate near lake Sofia with fantastic guide Chalo from Boulder Natales to finish it off.
Then a bus to punto arenas and a chance to see penguins before flying back.
All connections/ flights and transfers went very smoothly. The only hiccup was the park ranger strike but really didn’t affect us and Lorena was able to alter the trip when one excursion had to be canceled.
High recommendation for Lorena and her team in Santiago. Sure you pay a bit extra but all we really had to do was show up! Thanks again!

Hotel Reviews

Hotel Ladera

Providencia

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Mirador del Guadal

Puerto Guadal

Amazing location and wonderful hosts. Cozy warm cabins. Great food.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Sir Francis Drake

Puerto Ayora

Hotel was clean. Nothing outstanding but good place to stay.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Refugio Grey

Torres del Paine National Park

Refugio Paine Grande

Puerto Natales, Chile

Hotel Alma Sur (Rey Don Felipe)

Punta Arenas

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Santiago City Tour

Santiago

Typical city tour. Worth learning a bit about Santiago. Guide friendly and well spoken but perspective somewhat jaded from his background. Enjoyable.

Quality of Experience

Guides, Drivers and Staff

Transport

San José Volcano & Andes Mountains

Santiago

Sebastien gave a great trip and accommodated special request. Moved at our pace and gave good background. Fantastic day that made me want to explore more! Found easy access to ski 6100m peaks!

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Ice Trekking in Exploradores Glacier

Puerto Rio Tranquilo

Guide Felipe was knowledgeable and made the day fantastic. Good instruction. Funny.

Quality of Experience

Guides, Drivers and Staff

Transport

Marble Caves Kayak Tour

Chile

Rodrigo was great as a guide but the marble caves were a bit blah. Neat area but more enjoyed the kayaking and exploring beyond the caves.

Quality of Experience

Guides, Drivers and Staff

Ice Hike to Glacier Grey

Torres del Paine

Hike in Torres del Paine National Park

Chile

Self guided hikes. Fantastic park. Great scenery. Will be back.

Rock Climbing in Patagonia

Puerto Natales

Chalo was fantastic. Catered a wonderful day on the rock. Met some locals and worked up 5 or 6 routes. Highly recommended.

Quality of Experience

Guides, Drivers and Staff

Transport

Penguin Colony on Magdalena Island

Punta Arenas

Quality of Experience

Guides, Drivers and Staff

Transport

We had a great time in Chile thanks to the itinerary created by Lorena. The transfers were punctual, the hotels selected were either unique (has something special to offer) or well beyond being comfortable, the tours were satisfactory and sometimes exceeded expectations. Lorena had been responsive and quick in addressing our concerns during the trip. We could not be happier with her supports. As a result, we fell in love with Chile and friendly Chilean people. read more

We had a great time in Chile thanks to the itinerary created by Lorena. The transfers were punctual, the hotels selected were either unique (has something special to offer) or well beyond being comfortable, the tours were satisfactory and sometimes exceeded expectations. Lorena had been responsive and quick in addressing our concerns during the trip. We could not be happier with her supports. As a result, we fell in love with Chile and friendly Chilean people.

Hotel Reviews

Hotel José Nogueira

Punta Arenas

Happy to be in a historical building.

Authenticity & Character

The location.

Location

Enjoyed the great view.

Staff

Friendly

Cleanliness & Comfort

Clean and comfortable

Weskar Lodge

Puerto Natales

Enjoyed the great view

Authenticity & Character

Comfortable

Location

Great location

Staff

Amazingly friendly and flexible; offered early breakfast every day.

Cleanliness & Comfort

Comfortable

Kau Yatun Hotel & Estancia

El Calafate

Amazing environment!

Authenticity & Character

Spacious and beautiful

Location

Convenient location

Staff

Friendly

Cleanliness & Comfort

Clean and beyond comfortable

Renaissance Santiago Hotel

Santiago

Had the best breakfast

Authenticity & Character

Amazing

Location

Convenient

Staff

Friendly and flexible

Cleanliness & Comfort

Beyond comfortable, love it!

Activity Reviews

Penguin Colony on Magdalena Island

Punta Arenas

Love it!

Quality of Experience

Guides, Drivers and Staff

Transport

Full-Day Tour of Torres del Paine National Park & Surroundings

Chile

Happy with the tour, enjoyed the lunch and the great view.

Quality of Experience

Great

Food

Guides, Drivers and Staff

Very friendly

Transport

Hike in Torres del Paine National Park

Chile

Although not being able to do it due to the strike, the alternative two short hikes largely compensated the loss. We enjoyed the trip.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Trekking and Condor Watching

Puerto Natales

Love the tour.

Quality of Experience

Guides, Drivers and Staff

Transport

Explore Perito Moreno glacier in Argentina

Puerto Natales

A little rushed but we were awestruck, well worth the long commute.

Quality of Experience

Guides, Drivers and Staff

Transport

San José Volcano & Andes Mountains

Santiago

Embraced by Andes mountains, incredible!

Quality of Experience

Food

Delicious!

Guides, Drivers and Staff

Love the tour guides.

Transport

Lorena did an amazing job putting this trip together! We wanted to see a lot in a short period of time and she made it all happen. We didn’t have to worry about a thing once we were here. It was truly an incredible trip! The marble caves were insanely beautiful and seeing the towers in Torres del Paine was worth the difficult hike. We also loved walking on Grey Glacier. All of our drivers and guides were great as well! read more

Lorena did an amazing job putting this trip together! We wanted to see a lot in a short period of time and she made it all happen. We didn’t have to worry about a thing once we were here. It was truly an incredible trip! The marble caves were insanely beautiful and seeing the towers in Torres del Paine was worth the difficult hike. We also loved walking on Grey Glacier. All of our drivers and guides were great as well!

This trip was planned with such precision, I actually have no idea how we would’ve done it without Lorena! She thought of everything for us, and with the geography of what we wanted to do, that was no easy task! Our drivers, especially Leonides, Ramon, and Luis, were so sweet to us. read more

This trip was planned with such precision, I actually have no idea how we would’ve done it without Lorena! She thought of everything for us, and with the geography of what we wanted to do, that was no easy task! Our drivers, especially Leonides, Ramon, and Luis, were so sweet to us.

Very good itinerary planned for a 10 day trip to Chile. I requested to replace Pentagonia with Atacama Desert and Puerta Varas and Lorena was able to put together a fun intinerary for me.
The guides at each of the destinations were responsible and were informative.

read more

Very good itinerary planned for a 10 day trip to Chile. I requested to replace Pentagonia with Atacama Desert and Puerta Varas and Lorena was able to put together a fun intinerary for me.
The guides at each of the destinations were responsible and were informative.

Hotel Reviews

Hotel Boutique Le Reve

Santiago

Authenticity & Character

Very cosy hotel

Location

Staff

Cleanliness & Comfort

Hotel La Casa de Don Tomás

San Pedro de Atacama

This is the probably the only hotel I've seen that has a drive in lobby. It really helps as you can enjoy a cup of free coffee while waiting for your pickup early in the morning (most trips out to the desert start as early as 4 or 5am!). It beats waiting in the street for your pickup in the cold. The hotel restaurant has the best food I've eaten in this place. much better than what you can get in the town centre.

Authenticity & Character

Location

About 600m from the town centre

Staff

Cleanliness & Comfort

Hotel Bellavista

Puerto Varas

Nice hotel overlooking the lake. It's quite strange that the hotel doesn't provide bottled water nor are there cups in the room. I enjoyed the delicious dinner in the hotel restaurant.

Authenticity & Character

Location

Lake view. About 400-500m from town centre.

Staff

Cleanliness & Comfort

Activity Reviews

San José Volcano & Andes Mountains

Santiago

Great guides.

Quality of Experience

Food

Bonus -- nice wine and snacks at the end of the hike!

Guides, Drivers and Staff

Transport

Stargazing Tour

San Pedro de Atacama

It'll be cold at night. The telescope is amazing!

Quality of Experience

Guides, Drivers and Staff

Knowledgeable guide

Transport

Excursion to Chiloé Island: Ancud, Dalcahue & Castro

Puerto Varas

Guides, Drivers and Staff

Transport

Trekking in Alerce Andino National Park

Puerto Varas

Guides, Drivers and Staff

Transport

Lorena was incredible. She was very attentive and adjusted to our changing needs very quickly. We all loved our Brazil trip and will be reaching out to her again for our next South American adventure. read more

Lorena was incredible. She was very attentive and adjusted to our changing needs very quickly. We all loved our Brazil trip and will be reaching out to her again for our next South American adventure.

Hotel Reviews

Mirador Rio Hotel

Rio de Janeiro

basic hotel. solid location but the room was nothing special

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Evolucao Ecolodge

Manacapuru

amazing food and location and tours

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Saint Paul

Manaus - AM

great location and staff

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Corcovado Hill & City Tour

Rio de Janeiro

Quality of Experience

Guides, Drivers and Staff

Transport

Sugarloaf Hill & Beaches

Rio de Janeiro

did not really need a guide for this part of the trip. Beaches were not toured at all. That said, Sugarloaf was the best part of our whole trip

Quality of Experience

Guides, Drivers and Staff

Transport

Hike Morro Dois Irmãos & Favela Tour

Rio de Janeiro

Quality of Experience

Guides, Drivers and Staff

Transport

Meeting of the Waters & Janauari Park

Manaus

Quality of Experience

Guides, Drivers and Staff

Transport

Amazon Jungle Lodge: Hiking, Fishing & Nocturnal Tour

Manaus

Quality of Experience

Guides, Drivers and Staff

Transport

Amazon Jungle Adventure

Manaus

Quality of Experience

Guides, Drivers and Staff

Transport

Swim with Pink Dolphins

Brazil

Quality of Experience

Guides, Drivers and Staff

Transport

City Tour in Manaus

Manaus

great tour but not really worth spending a day in Manaus for a tour

Quality of Experience

Guides, Drivers and Staff

Transport

Great trip and amazing guides throughout our time in Chile!! Highly recommend!

so fun, drivers were timely, hotel(s) were great and it was all reasonably priced. Love it and I'll be back! read more

so fun, drivers were timely, hotel(s) were great and it was all reasonably priced. Love it and I'll be back!

Lorena was fantastic at (a) tailoring the trip to my preferences; (b) taking on feedback and adjusting the schedule dynamically; (c) highly responsive and going above and beyond on service.
Thoroughly recommend!

Cannot give enough thanks to Lorena, she was continuously available both during the trip and for months before. There was no day where she did not get back to us when we had questions or concerns, which made our first trip to South America much more smooth. She has many contacts to connect you with in the area and knows what she is doing. Trust her and her group entirely to plan your trip.

All tours and activities were authentic and had locals and experts guiding them. Each of these... read more

Cannot give enough thanks to Lorena, she was continuously available both during the trip and for months before. There was no day where she did not get back to us when we had questions or concerns, which made our first trip to South America much more smooth. She has many contacts to connect you with in the area and knows what she is doing. Trust her and her group entirely to plan your trip.

All tours and activities were authentic and had locals and experts guiding them. Each of these local contacts and guides were also easily reachable and went out of their way to make sure they met our needs when possible.

Lorena developed an amazing itinerary that allowed us to experience as much as possible during our time in Chile. Beginning our trip at Gloria and Leo's home for an amazing dinner, ambience, and conversation was the perfect welcome. Our tour guide Felipe was a wealth of knowledge about the area, the history, and social issues impacting the country, which greatly added to our experience. We spent a day seeing the beautiful sights of Santiago and experiencing a signature Chilean completo for... read more

Lorena developed an amazing itinerary that allowed us to experience as much as possible during our time in Chile. Beginning our trip at Gloria and Leo's home for an amazing dinner, ambience, and conversation was the perfect welcome. Our tour guide Felipe was a wealth of knowledge about the area, the history, and social issues impacting the country, which greatly added to our experience. We spent a day seeing the beautiful sights of Santiago and experiencing a signature Chilean completo for lunch, complete with talented street musicians playing in the background. We enjoyed a memorable day exploring the fun port city Valparaíso. Felipe and our van driver Gabriel worked together to make sure we could experience as much of the city in the time that we had, with the perfect combination of walking the narrow passageways and stone streets, riding the funiculars (hillside elevators), and driving. Our final day in the Maipo Valley didn’t go quite as planned because of traffic. However, Felipe quickly came up with an alternate plan to stop for ceviche and hike Mirador de Cóndores, which ended up being one of my daughter’s favorite experiences of the trip. We visited a couple of the breathtaking local wineries. The entire team expertly managed all the details and any last minute adjustments that needed to be made. For example, our flight was delayed, which was already being monitored by the team, and the necessary adjustments were made to our schedule. “Gabo” and Felipe were so personable and delightful. By the end of the trip we were able to enjoy a wonderful farewell dinner reminiscing and laughing about our adventures with our new Chileno friends. We made so many amazing memories on this trip and would highly recommend using this group.

We just got back from a week in Chile and could not have done it without Lorena! She was there every step of the way - helping curate the itinerary, updating us on covid protocols and requirements, answering any and all questions and so much more! She made herself so available to us and was extremely responsive and communicative.

As for our trip… it was fantastic! Kind, patient, educative guides and drivers. Everyone went truly above and beyond to make our trip wonderful and memorable. We... read more

We just got back from a week in Chile and could not have done it without Lorena! She was there every step of the way - helping curate the itinerary, updating us on covid protocols and requirements, answering any and all questions and so much more! She made herself so available to us and was extremely responsive and communicative.

As for our trip… it was fantastic! Kind, patient, educative guides and drivers. Everyone went truly above and beyond to make our trip wonderful and memorable. We enjoyed our day trip to Valparaiso and getting acquainted with the history of Santiago. But the highlight of our trip by far was Torres del Paine. We did a beautiful (albeit challenging) hike and saw the beautiful glaciers. I cannot wait to go back and will most definitely be using Kim Kim/Lorena for my future travels.

A million thanks!

Let's start by saying that due to Covid restrictions we could not go to Easter Island. But instead our wonderful local specialist Lorena had us travel to the Lakes region, which we would have never thought of it. It was a beautiful part of Chile where we got to tour lakes and towns around them, up to a volcano. It turned out to be even better thanks to Lorena!! We then toured the south, where we were booked in very nice hotels and tours.
My husband and I have been traveling for the past... read more

Let's start by saying that due to Covid restrictions we could not go to Easter Island. But instead our wonderful local specialist Lorena had us travel to the Lakes region, which we would have never thought of it. It was a beautiful part of Chile where we got to tour lakes and towns around them, up to a volcano. It turned out to be even better thanks to Lorena!! We then toured the south, where we were booked in very nice hotels and tours.
My husband and I have been traveling for the past 20 years, mostly on our own, but after this trip and the attention given us by the specialist, we will continue to travel thru an agency!! I would like to specially mention the special treatment we received from our guide in Santiago, Leonides and in Puerto Varas by Joaquin. They treated us like family and gave us a deep introduction to the country and it's customs.

Lorena understood our travel priorities (more outdoor-oriented) and was very helpful in organizing and navigating the Chilean requirements for travel (Mevacuno) and local testing for return to US. The accommodations and internal travel/transfer options were well laid out. Lorena took extra care to accommodate some late changes and was responsive to all our queries and concerns throughout our travel, including making local flight reservations. Would highly recommend her as your travel... read more

Lorena understood our travel priorities (more outdoor-oriented) and was very helpful in organizing and navigating the Chilean requirements for travel (Mevacuno) and local testing for return to US. The accommodations and internal travel/transfer options were well laid out. Lorena took extra care to accommodate some late changes and was responsive to all our queries and concerns throughout our travel, including making local flight reservations. Would highly recommend her as your travel consultant/organizer. The only recommendation would be for Kimkim to provide more info about local tour providers/contact numbers so we did not have to rely on Lorena as much.

Lorena was very responsive to our questions and concerns throughout the trip. Very helpful to ensure we had everything we needed. The team in Chile was also prompt and informative. read more

Lorena was very responsive to our questions and concerns throughout the trip. Very helpful to ensure we had everything we needed. The team in Chile was also prompt and informative.

We have never had a travel advisor like Loreena with KimKim. We had many issues with government forms and procedures and Lorenna went way beyond the call of duty for us. Her itinerary for our trip to Chile belongs in the travel hall of fame. 10 stars for her and Kimkim.

Norm and Lynda
Colorado read more

We have never had a travel advisor like Loreena with KimKim. We had many issues with government forms and procedures and Lorenna went way beyond the call of duty for us. Her itinerary for our trip to Chile belongs in the travel hall of fame. 10 stars for her and Kimkim.

Norm and Lynda
Colorado

Our city guide Philllippe was knowlegable, informative and was always there to help with any local questions we had. Fernando, our Andes mountain guide, was very knowledgeable about the mountain however the tour we received (5k trek and hot springs) was not the tour written in the itinerary. Leo, our Santiago driver, was great in understanding all of our city activities. The meal at his home with his wife Gloria was a wonderful experience. Jose provided a well guided tour through Maipo... read more

Our city guide Philllippe was knowlegable, informative and was always there to help with any local questions we had. Fernando, our Andes mountain guide, was very knowledgeable about the mountain however the tour we received (5k trek and hot springs) was not the tour written in the itinerary. Leo, our Santiago driver, was great in understanding all of our city activities. The meal at his home with his wife Gloria was a wonderful experience. Jose provided a well guided tour through Maipo vineyards. Valparaiso was very nice but were hoping for more of a beach experience. Our vineyard stays were a special treat. Matetic had exceptional food/wine pairing and we especially enjoyed the bio dynamic tour of the vineyards given by JP. Casa Silva had a very nice restaurant but was only open for lunch. No other restaurants open for dinner in the area. Thus, one night at Casa Silva would have been enough. Remaining time was on our own and Lorena was very helpful setting up wine tours for us. Overall, we loved our trip and the complete experience.

It took a couple of years to organize this trip because of the pandemic. Serena and Lorena put together an excellent ten day itinerary that introduced us to Argentina Tierra del Fuego and Patagonia.
We spent three night in Ushuaia. This was sufficient time to tour the town and vicinity, visit the prison museum, tour the National Park, cruise the channel and experience the penquins on Martillo Island, and tour the Haberton Ranch.
We spent four nights in El Calafate which was plenty of time... read more

It took a couple of years to organize this trip because of the pandemic. Serena and Lorena put together an excellent ten day itinerary that introduced us to Argentina Tierra del Fuego and Patagonia.
We spent three night in Ushuaia. This was sufficient time to tour the town and vicinity, visit the prison museum, tour the National Park, cruise the channel and experience the penquins on Martillo Island, and tour the Haberton Ranch.
We spent four nights in El Calafate which was plenty of time to tour the town, visit Perito Moreno glacier (boardwalk and boat tour), boat tour of the other glaciers, and Nibepo Aike ranch, including 3 hour horse back ride.
The next stop was three nights in El Chalten. I was able to trek to the lagoon of Fitz Roy, tour the small town, trek to the lagoon at the base glaciar Huemul and take the boat tour of the nearby lake.
We stayed in the Fuegueno hotel in Ushuaia. It was a nice hotel but noisy at night. Our room was facing the mountains; we had to endure a lot of noise from the street below.
In El Calafate, we stayed at the Kosten Aike. This is a nice hotel but it is noisy at night. After the first night we switched rooms from the street side to the court yard side of the hotel - which was very quiet. The staff is excellent!
In El Chalten, we stayed at the Destino Sur. This was a very pleasant hotel and a grade above the others.
There were a couple of glitches. My transit never showed up at the bus stop in El Chalten. I had a ten minute walk to the hotel. On the transit from El Chalten to El Calafate, the driver stopped for about an hour at the airport outside of town to pick up another passenger, but the passenger was a no show.
Ryan's Travel itinerary was vague. They should provide more detail of the daily activities.

Lorena is excellent. Down the road I am sure that I will use her travel agency again.

I was totally blown away with the service I received from Lorena, she had booked a pre and post cruise plan that was excellent. When the cruise cancelled she got right on making plans to fill in the days, basically she saved the trip and turned it into an excellent adventure last minute. She went above and beyond not only making hotel reservations but everywhere we went a driver was waiting to pick us up and deliver us to our hotel. All tickets and passes were waiting, with never a glitch.... read more

I was totally blown away with the service I received from Lorena, she had booked a pre and post cruise plan that was excellent. When the cruise cancelled she got right on making plans to fill in the days, basically she saved the trip and turned it into an excellent adventure last minute. She went above and beyond not only making hotel reservations but everywhere we went a driver was waiting to pick us up and deliver us to our hotel. All tickets and passes were waiting, with never a glitch. There is no way I could of done it without her knowledge of where to go and how to get there. Lorena is definitely an invaluable member of your team. 5 stars are not enough.
Sam and teresa

We had an AMAZING time in Chile & Patagonia - Lorena (our kimkim local specialist) got us started with the highlights and helped us customize the trip to a perfect fit. With her guidance we were able to squeeze in spectacular stargazing in the Atacama Desert, living like a local in Santiago, rock climbing and breathtaking views in Patagonia. Whenever we hit small bumps, Lorena was there to smooth things out, making course corrections and ultimately saving us days on our trip. We never could... read more

We had an AMAZING time in Chile & Patagonia - Lorena (our kimkim local specialist) got us started with the highlights and helped us customize the trip to a perfect fit. With her guidance we were able to squeeze in spectacular stargazing in the Atacama Desert, living like a local in Santiago, rock climbing and breathtaking views in Patagonia. Whenever we hit small bumps, Lorena was there to smooth things out, making course corrections and ultimately saving us days on our trip. We never could have done all this (three weeks of constant adventure) without the planning and help provided. We've never booked though any sort of travel agent before — and while it was initially a little scary to have someone else in the driver's seat, the ultimate trip was one of the best we've ever done. 🎉🎈💯

Lorena was a super duper help before and during the trip. She was flexible, accommodating, super responsive and very available. She arranged for us to have the best tour guides and we loved the hotel she arranged for us. Everything was the best of the best and would recommend to anyone!

Chile is a wonderful country and we will likely go back there soon. While we enjoyed the trip very much, there were quite a few short comings. I would have planned the trip a lot better myself. Chile is extremely strict on Covid protocols. We appreciate the strictness and made us extremely safe traveling to the country.

We spent couple of days in Santiago, but much of the time was spent sitting in the hotel room. We arrived on Saturday morning. We could not leave the room due to... read more

Chile is a wonderful country and we will likely go back there soon. While we enjoyed the trip very much, there were quite a few short comings. I would have planned the trip a lot better myself. Chile is extremely strict on Covid protocols. We appreciate the strictness and made us extremely safe traveling to the country.

We spent couple of days in Santiago, but much of the time was spent sitting in the hotel room. We arrived on Saturday morning. We could not leave the room due to quarantine until about 4pm. Our Santiago tour guide arranged a trip to the city only in the afternoon on Sunday. The Santiago tour guide (local) was nice and the van carrying was very nice. We never got to the see the famed Mercado Central and Mercado La Vega. Out of more than 48 hours spent in the city, our tour guide spent about 4 hours taking us around.

Our trip to Punta Arenas was on Monday, with the flight leaving at 11am. There were flights leaving earlier in the day, but we were only booked on the flight that left later in the day and with a hop. This killed more than half the day.

More wasted time in Puerto Natales. The trip to Balmaceda and Serrano Glacier was supposed to be for a full day (9 hours). But the trip was done within four hours. We never stepped foot on the land anywhere. Overall, lots of time was wasted. For a trip that cost us a lot, we would have used the time better.

Finally, our hike to the base of Torres Del Paine was supposed to be on Thursday initially. This was changed to Friday after we arrived in Chile. We did not want to do the hike to the base as we were not sure we would not have enough time to recover as well as time to take the covid test before hopping back on the flight back to the US. We wish the planning was better.

To our surprise, we never met Lorena, our travel agent. We thought we are meeting with a travel specialist based in Chile, not Houston.