Samir Bishara

Could not recommend Kimkim and Samir more. Incredibly accurate, informative, flexible and responsive communication before and during trip. The guides and drivers were clearly well respected locals and very good at their jobs. Only feedback would be a bit more clarity to and from Israeli/Jordan border in terms of logistics and who was meeting us but I again very small glitches in fabulous experience. We recommend them heartily. read more

Could not recommend Kimkim and Samir more. Incredibly accurate, informative, flexible and responsive communication before and during trip. The guides and drivers were clearly well respected locals and very good at their jobs. Only feedback would be a bit more clarity to and from Israeli/Jordan border in terms of logistics and who was meeting us but I again very small glitches in fabulous experience. We recommend them heartily.

Hotel Reviews

Palmera Camp

Wadi Rum

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Petra Moon Luxury Hotel

Petra

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Full Day Petra (With Site local Guide or private guide)

Petra

Quality of Experience

Guides, Drivers and Staff

Transport

Wadi Rum (2-3 Hrs Jeep ride)

Jordan

Quality of Experience

Guides, Drivers and Staff

Transport

Samir and our guide and driver (Anees) provided us with the most amazing experience in Jordan we could have asked for. The entire trip was very seamless, we got everything we had expected and never felt stressed. Anees was super kind and helpful through the trip - showing us all the locations, telling us about the history, stopping by whenever we needed our coffee or hummus fixes! It’s tough to choose a favourite in Jordan - but waking up in a bubble tent on 1st Jan 2023 and to see the vast... read more

Samir and our guide and driver (Anees) provided us with the most amazing experience in Jordan we could have asked for. The entire trip was very seamless, we got everything we had expected and never felt stressed. Anees was super kind and helpful through the trip - showing us all the locations, telling us about the history, stopping by whenever we needed our coffee or hummus fixes! It’s tough to choose a favourite in Jordan - but waking up in a bubble tent on 1st Jan 2023 and to see the vast expanse of the Wadi Rum and caravans of camels passing by is a pretty unforgettable experience! I would highly recommend Jordan and Samir!

Hotel Reviews

TORINO HOTEL

Amman

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Petra Palace

Wadi Musa, Petra

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Luxury Rum Magic Camp

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Meet & Assist - Queen Alia Airport

Jordan

Amman half day City tour

Jordan

Madaba & Mount Nebo Visit

Jordan

Full Day Petra (With Site local Guide or private guide)

Petra

Petra - Morning Free

Petra

Wadi Rum (2-3 Hrs Jeep ride)

Jordan

Rum Valley - Aqaba - Dead Sea

Jordan

Amman-Jarash-Ajloun-Amman

Jordan

We visited 3 countries, Egypt, Jordan and Israel. Egypt was outstanding 4.5/5. The driver was excellent and the guide although a bit quiet at times was smart and helpful. Jordan was the highlight of the trip. All visitors must go to Petra and Wadi Rum. Mind blowing to say the least. If you go you must ask for Anees to be you guide! 10 out of 10 fantastic person! The trip fell off a bit in Israel as we were only given a driver and no guide. I don’t think a tourist should be left to navigate... read more

We visited 3 countries, Egypt, Jordan and Israel. Egypt was outstanding 4.5/5. The driver was excellent and the guide although a bit quiet at times was smart and helpful. Jordan was the highlight of the trip. All visitors must go to Petra and Wadi Rum. Mind blowing to say the least. If you go you must ask for Anees to be you guide! 10 out of 10 fantastic person! The trip fell off a bit in Israel as we were only given a driver and no guide. I don’t think a tourist should be left to navigate Old Jerusalem on his own. We did have to spend an additional $1150 on guides in Israel to get the full experience. Overall an amazing trip though. And oh yes the help we received from ambassadors at the airports in Cairo and Amman was outstanding as well!

Hotel Reviews

Helnan Dreamland Hotel & Conference Center

6th of October City

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Shams al weibdeh hotel apartment

Amman

Authenticity & Character

Location

You

Staff

Cleanliness & Comfort

Petra Palace

Wadi Musa, Petra

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Holy Land Hotel - Jerusalem

Jerusalem

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Nof Ginosar Kibbutrz Hotel

Tiberias

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Tal By the Beach Hotel

Tel Aviv

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Cairo Airport - Cairo (Transfer)

Egypt

Quality of Experience

Guides, Drivers and Staff

Transport

CAIRO VISIT / PYRAMIDS GISA TOUR

Egypt

Quality of Experience

Guides, Drivers and Staff

Transport

Cairo - Tour3 - Museum & Mosques

Egypt

Quality of Experience

Guides, Drivers and Staff

Transport

Meet & Assist - Queen Alia Airport

Jordan

Quality of Experience

Guides, Drivers and Staff

Transport

Amman-Jarash-Ajloun-Amman city tour

Jordan

Quality of Experience

Guides, Drivers and Staff

Transport

Amman-Madaba-Mount Nebo-Karak-Petra

Jordan

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Full Day Petra (With Site local Guide or private guide)

Petra

Quality of Experience

Guides, Drivers and Staff

Transport

MASADA & QUMRAN

Israel

Qumran closed when we got there

Quality of Experience

Guides, Drivers and Staff

Transport

JERUSALEM / Old City

Israel

No guide provided. Disappointing

Quality of Experience

Guides, Drivers and Staff

Transport

JERUSALEM / MOUNT OLIVES /MT ZION

Israel

No guide

Quality of Experience

Guides, Drivers and Staff

Transport

TIBERIAS / HAIFA / CAESAREA / ACRE / TEL AVIV

Israel

No guide

Quality of Experience

Guides, Drivers and Staff

Transport

We travelled to Jordan with great expectations and we really enjoyed every moment as we travelled through this country. People were friendly and ready to help when requested. We visited Jerash, Ajloun, Amman, Mt Nebo, Madaba, Petra, Wad Rum and Dead Sea. We were able to cover all these places due to fantastic planning by the Enjoy Jordan team and I have to mention the valuable support provided by our driver Mowafaq Ahmed. He was our guide and a good friend during the travel. He was very... read more

We travelled to Jordan with great expectations and we really enjoyed every moment as we travelled through this country. People were friendly and ready to help when requested. We visited Jerash, Ajloun, Amman, Mt Nebo, Madaba, Petra, Wad Rum and Dead Sea. We were able to cover all these places due to fantastic planning by the Enjoy Jordan team and I have to mention the valuable support provided by our driver Mowafaq Ahmed. He was our guide and a good friend during the travel. He was very prompt and punctual always. He gave us valuable advise at every place we went.

Our experience with all the hotels was very good except for the one in Petra (Petra Boutique Hotel). The staff was not very helpful and did not really heed to our needs at the time of our stay there.

Overall, we had a fantastic time in Jordan.

Hotel Reviews

Shams al weibdeh hotel apartment

Amman

Great location in the city. Courteous staff and friendly. Room seemed a bit crammed.

Authenticity & Character

Location

Walking distance to great food places

Staff

Cleanliness & Comfort

Petra Boutique Hotel

Wadi Musa

Great location; near the Petra visitor center. Staff not so friendly.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Palmera Camp

Wadi Rum

Excellent location and friendly staff. Great experience in the desert environment.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Movenpick Dead Sea Spa & Resort

Sweimeh, Amman

Fun place to stay. Liked the restaurants and the fact that it had private access to Dead Sea made the place even better to stay.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Meet & Assist - Queen Alia Airport

Jordan

Very smooth process

Quality of Experience

Guides, Drivers and Staff

Transport

Amman-Jarash-Ajloun-Amman city tour

Jordan

Loved the place and overall experience here.

Quality of Experience

Guides, Drivers and Staff

Transport

Amman-Madaba-Mount Nebo-Karak-Petra

Jordan

Loved the place and overall experience here.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Full Day Petra (With Site local Guide or private guide)

Petra

Loved the place and overall experience here.

Quality of Experience

Guides, Drivers and Staff

Transport

Petra - Morning Free

Petra

Did not use the day here

Quality of Experience

Guides, Drivers and Staff

Transport

Wadi Rum (2-3 Hrs Jeep ride)

Jordan

Loved the place and overall experience here.

Quality of Experience

Guides, Drivers and Staff

Transport

The good, the bad and the ugly…
Pros:
1 Samir, our local specialist was easily available whenever I needed to contact him. This was necessary as there were multiple hiccups. Additionally, the people he subcontracted to, Bethlehem tours were in touch with me and readily available.
2 We had assistance with the border crossings to make sure that process went smoothly.
3 Our drivers were on time and affable.
4 Our tour guide Hussam was amazing! He really made the trip for us in the Israel... read more

The good, the bad and the ugly…
Pros:
1 Samir, our local specialist was easily available whenever I needed to contact him. This was necessary as there were multiple hiccups. Additionally, the people he subcontracted to, Bethlehem tours were in touch with me and readily available.
2 We had assistance with the border crossings to make sure that process went smoothly.
3 Our drivers were on time and affable.
4 Our tour guide Hussam was amazing! He really made the trip for us in the Israel portion of the trip!
5 Nick was quite entertaining and willing to do anything for us.
6 Israeli breakfasts are amazing.

Cons:
1 I had been given our drivers phone number by Samir, and when that changed, I was not informed of the name change or the telephone change.
He also did not let me know that we were not doing the sunrise hike in Masada. These changes should have been communicated to me.
2 The hotel in Nof Ginnosar was an absolute dump and should have had a rating of two. Extremely dated with bugs. The food was mediocre and there was nowhere else to go.
3 We liked the personality of our driver Johnny and He met us promptly at the airport in Israel. He was always on time and most importantly, he showed up at 3 AM to take us to the airport to go home. However, He took the long way from the airport to our hotel which was clearly obvious to us because we were mapping it on our phones. He would not take instruction and we went in circles taking an hour and a half for a half an hour trip. We were then taken to the incorrect hotel. We eventually made it to the correct hotel. When we returned to Israel, he again took the long way to the hotel through the downtown traffic instead of the freeway, even though I showed him multiple times on my phone how to go. He ignored my suggestions and was on the phone with his wife/family.
3 When we started booking with Kimkim, we wanted to book our own hotels, and they would not let us. I understand that that is likely one of their biggest sources of revenue. However, with that comes the responsibility of making sure the bookings are correct. It was extremely important to me that we had the panoramic tents in Wadi Rum. When we got there, we were told they were no panoramic tents. After many calls to Samir and the office and many delays, we were given one panoramic tent. This was a huge disappointment because my adult son was particularly looking forward to the stargazing which is the whole point of the panoramic tent, and the price that you pay for it. Samir tried to blame it on the hotel, but it was truly the responsibility was his. He apologized for the hiccups on the trip, but was not straightforward with me concerning the tent situation. I am still awaiting the refund from Kimkim for the difference between the panoramic tent and the tent that my adult children ended up staying in since we were unable to get the second panoramic tent. The office should have confirmed these reservations and clearly did not. This is inexcusable, particularly given the expense of this trip. This reservation should have been confirmed. They tried to make it up to us with a dinner in Tel Aviv, which was appreciated , but cannot really make up for the disappointment.
I will make an addendum to this review to let the reader know if I receive the refund due to me for the downgraded room.

Hotel Reviews

Ambassadore Hotel Jerusalem

Jerusalem

Tal By the Beach Hotel

Tel Aviv

Nof Ginosar Kibbutrz Hotel

Tiberias

This hotel should’ve had a rating of less than two. It was extremely extremely dated. They were bugs in my daughters room. The food was mediocre at best. They need new beds, new furnishings, new sheets, comforters, and pillows. Do not stay in this hotel. Very disappointing.

Shams al weibdeh hotel apartment

Amman

It was nice to stay in apartment with a little more room as opposed to a hotel room. The breakfast, however, was very mediocre. There were multiple restaurants we could walk to in the area that were good.

Movenpick Petra Resort

Wadi Musa

Activity Review

Masada Sunrise

Israel

We didn’t get to do this because the site did not open until 8 AM and the sunrise hike would have put us there at 6 AM with nothing to do but to wait until the guy could take the cable car up to the side at 8 o’clock. Make sure you work out these details before you go.

Samir was through and reasonable to work with. He was always engaging and responsive to numerous questions during trip planning. He helped in planning the trip, flexible to many changes requested and supported us during the trip.I would highly recommend Samir to plan your trip to Jordan

Thx
Ravi read more

Samir was through and reasonable to work with. He was always engaging and responsive to numerous questions during trip planning. He helped in planning the trip, flexible to many changes requested and supported us during the trip.I would highly recommend Samir to plan your trip to Jordan

Thx
Ravi

Great trip
Seeking adventure with a short time frame of a week Jordan fits the bill
Samir does a wonderful job organizing it based on how much adventure you want.
Insist on Mr Walid as your driver low key no hassle but will definitely show you a part of Jordan that you want to see as a traveler
Great Trip read more

Great trip
Seeking adventure with a short time frame of a week Jordan fits the bill
Samir does a wonderful job organizing it based on how much adventure you want.
Insist on Mr Walid as your driver low key no hassle but will definitely show you a part of Jordan that you want to see as a traveler
Great Trip

Hotel Reviews

Dana Guest House

Al Tafileh, Dana

Rustic bit delivers on basic comft

Authenticity & Character

As Local as it gets

Location

Great view

Staff

Cleanliness & Comfort

Luxury Rum Magic Camp

Great Desert experience

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Petra Moon Hotel

Wadi Musa

Average rooms are small

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Hike in Dana Nature reserve ( White Dome Trail)

Jordan

Rum Valley CAMELS SUNSET RIDE FOR 01HRS

Wadi Rum

Full Day Petra (With Site local Guide or private guide)

Petra

Go it alone a guide is not required Overall great and entertaining experience

Quality of Experience

Guides, Drivers and Staff

Transport

Hike in Dana Nature Reserve ( Nawatef Trail)

Dana

Hike in Dana Nature Reserve (Shaq al Reesh Trail)

Dana

Feynan (Sunrise hike )

Jordan

Shoback Castle

Jordan

Feynan (The Bedouin experience )

Jordan

Trekking from Dana to Feynan lodge

Jordan

Start early a bit of a slog Great guide and desert hike

Quality of Experience

Food

Guides, Drivers and Staff

Transport

We are so incredibly happy with our first experience booking a vacation through KimKim. Samir was wonderful and very accommodating to our needs on such short notice. He was able to get us to every site we wanted to see and connected us with the BEST tour guide in Jordan. The memories we made will last us a lifetime and we cannot wait to come back! Thank you for everything, Samir read more

We are so incredibly happy with our first experience booking a vacation through KimKim. Samir was wonderful and very accommodating to our needs on such short notice. He was able to get us to every site we wanted to see and connected us with the BEST tour guide in Jordan. The memories we made will last us a lifetime and we cannot wait to come back! Thank you for everything, Samir

We had a wonderful week in the company of Wasef, who lifted and laid us at the airport and attended to our every need in between. We travelled in comfort and the miles slipped by as we discussed every aspect of life in Jordan. He used his years of experience to make sure that we arrived at historic sites at the best time of day to avoid crowds (e.g. Jarash in the morning and Amman in the afternoon), found the best local guides, and fitted in meals and breaks to suit us.

Samir was always... read more

We had a wonderful week in the company of Wasef, who lifted and laid us at the airport and attended to our every need in between. We travelled in comfort and the miles slipped by as we discussed every aspect of life in Jordan. He used his years of experience to make sure that we arrived at historic sites at the best time of day to avoid crowds (e.g. Jarash in the morning and Amman in the afternoon), found the best local guides, and fitted in meals and breaks to suit us.

Samir was always in the background at HQ, keeping a discreet eye via whatsapp, should we have needed any further help or advice.

All in all - a great trip!

Activity Reviews

Meet & Assist - Queen Alia Airport

Jordan

Went like clockwork

Quality of Experience

Guides, Drivers and Staff

Transport

Smoothe hand over from meet & greet to driver

AMMAN HERITAGE TOUR

Amman

We fitted the tour around the afternoon.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Jarash

Jordan

Great guide. But what was most important was that we went in the morning, beofer the crowds and heat arrived. We also had a good lunch nearby before returning to Amman for the heritage trip.

Quality of Experience

Guides, Drivers and Staff

Transport

Amman-Madaba-Mount Nebo-Karak-Petra

Jordan

A well organised part of our week. Breaking the journey from Amman to Petra

Quality of Experience

Food

Guides, Drivers and Staff

Transport

The trip was incredible; I totally recommend it! Yousef (our driver and companion) was amazing, always available, very kind, and resourceful. Samir was very responsive and answered fast. read more

The trip was incredible; I totally recommend it! Yousef (our driver and companion) was amazing, always available, very kind, and resourceful. Samir was very responsive and answered fast.

Hotel Review

Sun City Camp

Wadi Rum

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Wadi Rum (2-3 Hrs Jeep ride)

Jordan

a must!

Quality of Experience

Guides, Drivers and Staff

Transport

Petra Basic Visit

Petra

amazing!!

Quality of Experience

Guides, Drivers and Staff

Transport

There's a reason Enjoy Jordan is rated #12 on Tripadvisor and NOT #1 and this is why.

I booked my trip last minute through a tour operator who coordinated with Enjoy Jordan. I had some vacation time and decided to take a trip last minute. I was specifically interested in a hiking adventure on the Jordan trail rather than a city sightseeing tour.

My review is based on my own experience and it will not be everyone's experience. Having said that, I felt I needed to share my experience as... read more

There's a reason Enjoy Jordan is rated #12 on Tripadvisor and NOT #1 and this is why.

I booked my trip last minute through a tour operator who coordinated with Enjoy Jordan. I had some vacation time and decided to take a trip last minute. I was specifically interested in a hiking adventure on the Jordan trail rather than a city sightseeing tour.

My review is based on my own experience and it will not be everyone's experience. Having said that, I felt I needed to share my experience as honestly as possible so that other potential travelers who plan to book through this site and specifically through Enjoy Jordan can understand the good and the bad when planning an itinerary, following through the itinerary, and actually experiencing it once you are on your trip.

Since I paid almost $6,000 USD as a solo traveler, I expected a high level of customer service that is above and beyond what I actually received.

The biggest issue is that the confirmation letter did NOT match the itinerary. I will post pictures showing what I mean. This caused a level of confusion that made my trip experience less enjoyable than it could have been. Meaning - my trip could have gone a lot more smoothly than it did.

For example, my itinerary would list a hotel and the confirmation letter would list another hotel. On top of that, I had no idea which meals I paid for were actually included as the confirmation letter was not clear and again did not match the itinerary. It was really a mess trying to figure this whole thing out.

The confirmation letter itself was a short 3 page voucher while the detailed itinerary was 29 pages long. There was no way the confirmation letter was clear enough nor did it have enough details to give any traveler a good idea of what they were to expect. The details of the confirmation letter were short and condensed down to 3 pages.

Finally, I paid for an extra day but realized that my flight on the last day of my trip was a red-eye flight, flying out of Amman at 1am. I sent my flight information to the person arranging my itinerary ahead of time (samir) and he nor anyone even bothered to inform me before I went on my trip that I booked an extra day. A person with excellent customer service skills would have gone above and beyond to do just that on top of their existing job. I know because I have been in customer service for several years and what makes someone great is thinking ahead for the client and being on top of things.

I booked an extra day by mistake including an overnight stay at Wadi Rum Enjoy Desert Camp and the only refund I got was $100 and my daily activities paid for in Wadi Rum which was a camel ride, 4x4 jeep adventure, and a short hike with a personal guide.

Keep in mind I paid over $6,000 for my entire trip for 9 days/8 nights which does NOT include the flight. I had sent my flight information in advance of my trip and NO ONE looked at it nor bothered to inform me of the extra day I booked and didn't even bother to refund me. I figured this out in the middle of my trip and had an argument with Samir in the middle of my trip about a refund for the extra day. Seriously, this just made my entire trip less enjoyable. There were a few other issues with Wadi Dana eco-camp sending a local hiking guide when I already had booked my entire trip and my guides through Enjoy Jordan. I mention that in my review from Dana to Feynan.

I would have to say my entire trip was not worth $6,000 and I will not be booking through this site again.

Hotel Reviews

Shams al weibdeh hotel apartment

Amman

I arrived at my hotel around 1:30am- 2am and thought it was comfortable. The guy at the front desk was friendly, took my luggage up to my room and left. The room itself was comfortable. It had a kitchen sink, cups, a small living room with a sofa, tv, and a coffee table. I was only there for a night to sleep so it was fine. I did find a small dead bug on the floor and quickly cleaned that up. The bed was comfortable, the shower was fine. I had hot water and it worked for me. The breakfast the next morning was OK. I didn't eat much. I just had a boiled egg, small pancakes with Nutella spread, and 2 small muffins. They had much more selections and options for breakfast but it just didn't appeal to me.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Dead Sea Spa Hotel

Sweimeh

First of all Dead Sea Spa hotel is rated a 4 star hotel. When I arrived to my room, the fabric on the bed frame was completely ripped and torn. Please see pictures. Although the room was large and spacious, the condition of the room was just not a 4 star hotel. The walls were also scuffed. The room looked old and outdated and smelled of smoke. I requested another room with one queen or king sized bed. My room at 2 beds. They gave me a hard time telling me that there were no other rooms available and that they were completed booked for the night. They offered to put the 2 beds together to make it one bed but that wasn't the point. The room was old, outdated, and not in the greatest condition. I knew they weren't completely booked because after some time, they came back to me and said they had another room with a king bed they could switch me to. I told them I wanted to see the room first so they took me to the room and it was in the SAME condition and smelled of smoke. The fabric on the bed frame was ripped and torn like it hasn't been maintained or kept up in years. How the fabric is ripped and torn badly, I have no ideal. I'm sorry but the condition of the bed was not good and if you are a 4 star hotel, the manager or owner should really be embarrassed about the condition of the rooms. I don't know if there were new updated or remodeled rooms in another section of the hotel as it is a very large hotel but the room I stayed in was not a 4 star room. Luckily for the hotel, the short time I had at the Dead Sea was worth it. The hotel, not so much. I don't recommend this hotel.

Authenticity & Character

Location

Great location, a short walk to the Dead Sea

Staff

staff gave me a hard time about wanting to switch rooms to a single bed. Please train your staff for better customer service.

Cleanliness & Comfort

Fabric on bed frame was completely ripped and torn, walls were scuffed and scratched, room smelled of smoke. Please remodel the rooms, it is outdated and condition can be greatly improved.

Dana Guest House

Al Tafileh, Dana

I arrived in the evening and the staff was very kind and brought my luggage down a flight of stairs to my room. The room itself is basic but I don't mind. In the morning, I had an amazing view to look out to over the mountains and I did get hot water for my shower. It's basic, but again, I don't mind. Sometimes the most beautiful things are the most basic and simple. The twin beds were simple and I had extra blankets if needed. I was comfortable and had a good sleep although the tourists in the next room were quite loud. I could hear them for most of the night. There isn't much insulation between rooms so you might hear your neighbors. Since I traveled alone, I chose to eat outside on the patio/deck which I enjoyed. The dinner was great, a buffet of real authentic local dinner consisting of fish, vegetables, and rice. In the morning, I had breakfast in the dining area of boiled eggs, a bagel type bread, and Arabic tea which I love very much! The only issue I had is that for some reason, the hotel sent a local hiking guide named Mohammad to meet me in the morning for my hike to Feynan but I had booked everything (all my guides) through Enjoy Jordan. I had spoke to my guide the day before (his name is also Mohammad) and we agreed to meet at 9am in the morning. Since the hotel sent a local guide also named Mohammad, he arrived at 8:30am and I assumed this was the same guide I spoke to the day before but it was the wrong guide. I left with the wrong guide who also spoke very little English as I figured out 1/4 way into our hike. This caused a big miscommunication and misunderstanding that should have been sorted out and cleared up before I left for my hike. Just wanted to bring this up.

Authenticity & Character

Simple and basic which I appreciated.

Location

Amazing views of the mountains and scenery

Staff

Cleanliness & Comfort

Beds were comfortable, clean and basic which I enjoyed. I got hot water for my shower.

Feynan Eco Lodge

Dana, Feynan

This was such a unique and interesting experience. I enjoyed it very much even though I only stayed one night and left in the morning. I read some reviews where other tourists thought the value did not match up to the experience and the money they paid. I'd like to offer a different viewpoint. The whole point of the Eco Lodge is to EXPERIENCE the beauty of the stars, the beauty of the scenery, of the room with just the flicker of candle lights without the need for technology, TV, cell phones, etc... That is why there are no outlets in the rooms and no electricity besides the bathroom!! However, if you need to charge your cell phone, there are outlets in the lobby. So what if I paid a lot more money than a typical hotel that offers a TV, outlets, technology, bars, multiple activities, entertainment, etc.. that Feynan Eco Lodge may not? For people who want these things, then you shouldn't be staying at Feynan Eco Lodge and you are missing the point. There is nothing quite like walking around the hotel with just lanterns lighted by candles, having dinner with only candle light, your rooms lighted with candle light, watching the stars at night, WITHOUT cell phones, TV, technology, and any distractions. It was magical for me and I enjoyed it. I see the beauty and simplicity in things that other people who are dependent on technology and external sources of entertainment don't. The food was great. I enjoyed dinner and breakfast very much. The hotel was clean. I read reviews where some tourists mentioned there were trash everywhere and lots of stray cats, but that was not my experience. There were a few stray kittens but not many I saw. Overall, I highly recommend Feynan Eco Lodge. Perhaps you'll connect with your soul on a deeper level after your experience at the Eco Lodge.

Authenticity & Character

Very unique and enjoyable experience.

Location

Staff

Very friendly

Cleanliness & Comfort

The Eco Lodge and room was very clean, I LOVED the candle lights. Amazing experience.

Petra Guest House

Wadi Musa

There was a mixup with my hotel and my itinerary listed Petra moon hotel whereas my confirmation letter listed Petra Guest house which is why I ended up at the Petra Moon hotel after my hike. Even though I didn't stay at Petra Moon hotel, the front desk was much friendlier here than Petra Moon hotel who was rude to me. I highly recommend Petra Guest House over Petra Moon hotel. The rooms are much more modern, better decorated, and cleaner than Petra moon's rooms which look very outdated and old style. I was told I was the first ever guest in a new room at the Petra Guest House. The room was modern, clean, and very comfortable. I really enjoyed the room. It was nicely decorated and obviously new. The bathroom, the bed, the layout was excellent and very comfortable. I'm glad I was the first ever guest in the room. Plus, the hotel was very busy with tons of tourists which is always a good sign. Plus, the breakfast was EXCELLENT. I really enjoyed the breakfast. It was very good with eggs, pastries, selection of fruits, and much more. Go with Petra Guest House. You won't be disappointed.

Authenticity & Character

Location

Excellent location

Staff

Staff was very friendly and efficient

Cleanliness & Comfort

Room was very modern, clean, and comfortable. nicely decorated.

Enjoy Desert camp

Wadi rum

I didn't get a chance to stay at Enjoy desert camp and am still waiting for a refund. I only stored my luggage in a room while I enjoyed camel riding, 4x4 jeep adventure, and a walk through the desert ending with a beautiful sunset with my guide. My guide was excellent by the way. The room itself seemed comfortable, simple, and spacious even though I didn't stay a night which I wish I did. It would have been nice to star gaze but perhaps another time. I'll have to come back to Wadi Rum

Authenticity & Character

Location

beautiful location in the wadi rum desert.

Staff

At times, it was hard to find someone to help me as I had several activities for the one day I was in wadi rum and it was challenging to find my guides or to find someone who could help me.

Cleanliness & Comfort

Didn't stay a night but the room where I stored my luggage for the time being seemed comfortable.

Movable camp

I went on a 4 day hike staying in a movable tent with a mattress and blankets. My guide, driver, and chef were great. The dinner was amazing. The lunch could have been slightly better, and there is room for improvement but the authentic Bedouin dinner prepared by the chef was excellent. After a long day of hiking, there is nothing better than good authentic comfort food! The tent was comfortable and I was warm. The tea and sweets were perfect as snacks.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Meet & Assist - Queen Alia Airport

Jordan

It started off well. I was traveling alone by myself. A rep waited for me before immigrations and had a sign with my name. We walked quickly towards immigrations and he told me to wait in the longest line ever. This was late at night that I arrived. He said he would wait for me at the immigrations counter. I saw him as I moved through the long immigrations line and then he just disappeared. I didn't see him anymore. I finally finished going through immigrations and I still didn't see the rep, but had no choice and decided to go down the escalator to get my luggage. I finally saw the rep at the bottom of the escalator, who met me initially. He told me to wait in front of the information/customer service desk and not to move after I got my luggage. After I got my luggage, I waited for what seemed like forever. I was wondering if the rep will ever come back? At this time, it was already late and I was exhausted after a 20 hour flight. It was probably around 12:30am-1am at this time, maybe even later. After what seemed like forever (my guess is 30 minutes or more), I decided to go exchange some currency so I had some Jordanian Dinera on hand for tips. The currency exchange station was right behind the information/customer service desk so I continued to keep an eye out for the rep looking around for him often. After another 15 minutes I would say, another rep comes rushing towards me and apologizes. He takes me up to my driver. The original rep disappeared and I found out later the original rep who met me initially was taking care of another group of tourists (around 15). I understand the rep having to take care of other tourists in a larger group, and even though I am one person, I still paid a lot of money for my trip which included the meet and greet at the airport. I did not appreciate waiting at the airport late at night after 20 hours of flying, exhausted, wanting to go to my hotel to sleep. Did not sit well with me and my trip started off with a bad taste in my mouth. Luckily, my driver Hasan met me with a huge smile and a friendly personality, I totally let go of the experience at the airport!

Quality of Experience

The entire process was not smooth and could be improved significantly.

Guides, Drivers and Staff

The driver was excellent, the rest of the reps who met me at the airport were not.

Transport

Hasan is excellent!

Valleys Hiking And Abseiling ( MUJEB VALLEY- SIQ TRAIL )

Jordan

I had so much fun I would go back and do this again! I got lucky because one of the lifeguards told me that the day I went was the last day they were open and that they were going to be closed for 5 days straight. Not sure if this is true, but I'm glad I went when I did. They give you a life jacket which you have to wear no matter how great of a swimmer you are. I highly enjoyed this fun water adventure. It was challenging because you have to climb up rocks,and boulders, hang on to ropes, know how to swim, but the scenery, the gorge, the rocks, and the waterfall at the end was so WORTH it. The only thing is that I wish I had were water sandals or water shoes. I just had my sneakers which is still OK to use, as I had another pair of sneakers with me for the rest of my trip. Water shoes/sandals would be a lot easier. Also, I did pay 10 Dinera to rent a water proof bag to hold my cell phone which is a rip off so bring your own waterproof bag if you want to bring your cell phone to take pictures. Highly recommend it. I love water adventures so this was a highlight of my trip.

Quality of Experience

The scenery, the water adventure was a lot of fun.

Guides, Drivers and Staff

Qais was an excellent lifeguard. Highly recommend him

Transport

My driver Hasan was great

Karak Citadel

Jordan

The Dead Sea was amazing but the Kerak Castle experience could have been better. The reason is because I started my sightseeing with a local who was sitting outside the castle and decided to try and be a "guide." He followed me inside and I let him. He started talking about the castle but it was hard to understand him because his English wasn't great. All he did was point out each room to me and I heard bathroom, kitchen, dining room, and that's about it. I didn't really hear the history and the story behind each room. He helped me take some pictures and then at one point he stopped and asked me if I wanted him to continue further and if so, he would then become my guide. I was like that's fine. I know he wanted a tip and I didn't care either way at that point in time. Of course, after I wish I just went on my own to explore the castle. This local man continued to walk through the Castle with me and as his English isn't great, he wasn't much of a guide and didn't explain anything of value to me compared to a "real" guide. At the end, I gave him 5 dinera which was generous considering he wasn't a real guide and was just a local trying to pretend to be a guide in order to get money in the form of tips. He then asked me for 10 dinera, can you believe it?? We were right beside a large group of tourists with a REAL guide (thinking back I should have just signed up with a real guide but my driver didn't mention it and I didn't think about it). I was so tempted to call him out and say out loud that he is not a real guide and he did not deserve 10 dinera. I ignored the man and left on my way. He did not deserve 10 dinera and my driver even told me 5 dinera was generous for the local man. Left a bad taste in my mouth and colored my experience of the Castle. On another note, the restaurant my driver took me to, Kir Heres restaurant was excellent. The food was amazing.

Quality of Experience

Stop the local people from pretending to be a guide just because they want money in the form of tips. They are taking business away from the real guides who actually have knowledge and experience and provide value.

Guides, Drivers and Staff

Transport

Wadi Rum (Full Day)

Jordan

I enjoyed my time in Wadi Rum. My guide was great, but in the beginning, it was challenging and a bit difficult to know what was going on. I was asking for my guide once I arrived at Enjoy Desert camp but I didn't really get a straight answer. It wasn't very clear what was going on or what activity I would be going on first. I stored my luggage in a room and some staff told me to go and have lunch first and that afterwards my guide will meet me. The lunch was good and I enjoyed the buffet lunch of chicken, rice and salad. Afterwards, I again asked where is my guide and what activity I should go on first. I am someone who likes things to be organized and likes things to go according to the itinerary as planned. I also respect when I am handed off properly to the right people for my activities. I had 3 activities planned for the day before I rushed to the airport. Luckily, my flight was a red eye flight at 1am the next morning. Finally I went on a camel ride first which I think it just a one time experience for me. I enjoyed the camel ride but my bum hurt :) The 4x4 jeep adventure was so much fun. I really enjoyed it with my guide who was also the driver. He is a young fellow but very knowledgeable and an excellent photographer. He had so many great and creative ideas for taking photos that I ended up with some amazing photos! After the 4x4 jeep adventure, I went on a hike with my guide where we ended up watching the sunset. I wish I had time to spend on night in Wadi Rum to star gaze and enjoy the red desert but another time! Overall, I enjoyed my time at wadi rum and would absolutely go back again.

Quality of Experience

I enjoyed all the activities planned for the day

Food

Guides, Drivers and Staff

The drivers were great. The staff were a bit disorganized and wasn't clear who was actually in charge or who my guide would be.

Transport

Trekking from Dana to Feynan lodge

Jordan

The trek didn't start off as planned. I spoke to my Bedouin hiking guide the day before on the phone and his name was Mohammad. His English was pretty good. We planned to meet at 9am to start our trek at Wadi Dana Eco-camp where I was staying overnight. At 8:30am I was informed my hiking guide Mohammad arrived. I was a little surprised because we agreed to meet at 9am the day before. In any case, I hurried and finished packing and brought my luggage up next to the dining area and met my guide Mohammad. My luggage would be transported to Feynan. Before I started the hike, I asked my guide Mohammad if I needed hiking poles. He said no. My hiking poles were in my luggage. We went on our way and started our hike. During our hike, my guide spoke very little and I tried to engage in some conversation with him. I realized somewhere along our hike, there was something wrong. My guide didn't speak much English and he was hiking faster than me. While trying to keep up with him, and going downhill that was fairly steep, I slipped on some gravel/rocks. The fall was pretty bad. I punctured my skin on my left leg and was bleeding. My left thigh was completely bruised and my left arm was scraped up. At this point, I was really frustrated. I didn't have my first aid kid with me and my guide who didn't speak much English did not have a first aid kid with him either. He didn't have any antibiotic ointment or bandages. All he had was a thin white wrap that I used to wrap my leg in where my skin was punctured pretty badly. I wasn't sure if I wanted to continue hiking as it was a pretty bad fall. I heard him take a phone call and wasn't sure who he was talking to. It turns out I went with the wrong guide! Both guides were named Mohammad and for some reason, the staff at Wadi Dana Eco-camp where I stayed the night before called a local hiking guide in the area to meet me. I'm really not sure why as I booked everything all inclusive with Enjoy Jordan. There was no communication between anyone at Enjoy Jordan or the staff at Wadi Dana Eco-camp. I felt this could have been totally avoided and I wouldn't have ended up leaving with the wrong hiking guide. In any case, I continued to walk slowly after being injured on my fall. My guide found a study enough branch that I could use as a pole to guide me on my trek. My hiking guide and I walked just a little bit further to meet my real guide at a location on the trail. While waiting for my real guide, I was just frustrated because this whole situation could have been avoided in the first place. My real guide who spoke better English showed up with his truck and my luggage at the meeting point. Once I had my luggage, I cleaned up, and put on antibiotic ointment and bandages. My real guide offered me this bread (I forgot the name). It was bread most Jordanians eat for breakfast. It was SO GOOD. I think that made up for the fall and the wrong guide. Afterwards, I decided I was OK to continue on my hike to Feynan. I made sure I walked slowly and checked on my injuries along the way. Along the hike, I really enjoyed the scenery and my guide and I met up with a young shepherd, herding his goats and sheep. We also met up with another group of hikers (3 french hikers, a French Jordanian hiking guide, and a Bedouin guide) along the way which was nice. With several breaks along the way and a cup of Arabic tea, we arrived at Feynan Eco Lodge. The day didn't start out great but it sure ended great. I didn't let a fall ruin my hike and I enjoyed the journey from Dana to Feynan.

Quality of Experience

My hiking guide Mohammad Daifalla was excellent

Food

Guides, Drivers and Staff

Transport

The service from Samir and our Guide Nader was absolutely outstanding!!! Samir was so accommodating and listened to all our requests for hotel changes and itinerary changes. He recommended the Petra Guest House, and after trekking throughout the ancient city, this was the best decision to stay here because the location was so great, right outside the visitors center! The Citadel at sunset was breathtaking looking over Amman.

We spent two nights glamping in Wadi Rum and the jeep safari was... read more

The service from Samir and our Guide Nader was absolutely outstanding!!! Samir was so accommodating and listened to all our requests for hotel changes and itinerary changes. He recommended the Petra Guest House, and after trekking throughout the ancient city, this was the best decision to stay here because the location was so great, right outside the visitors center! The Citadel at sunset was breathtaking looking over Amman.

We spent two nights glamping in Wadi Rum and the jeep safari was terrific. Wadi Rum was my favorite part of the stay. I hope to spend more time there in the future. You have to enjoy nature and silence to spend more than one night here.

My family loved every second of our stay in Jordan. We really did feel like family. Our guide Nader was not only informative, he made us feel safe. He gave us advice on places to eat, he helped us out when it came to bargaining while we shopped.

Nader made our trip one we will never forget. He was kind, caring, and patient with my family. My father got sick on our first day and he was very attentive, he got my father some tea and medicine to ease his stomach. Nader is a terrific driver as well, the Kings Way is absolutely beautiful but also a bit scary. He eased my mom's fear of heights.

My family said this was one if the best trips we ever had and the process was seamless. We would definitely recommend booking with Samir.

Hotel Reviews

Crowne Plaza Amman

Amman

The breakfast was amazing!

Authenticity & Character

Location

Staff

Omar was very nice and attentive. He made us feel welcomed at breakfast.

Cleanliness & Comfort

Hilton Dead Sea Resort & Spa

Sweimeh

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Rum Valley SUNSET TRIP

Wadi Rum

Quality of Experience

This was amazing time.

Quality of Experience

This was amazing time.

Guides, Drivers and Staff

Driver Qusai was great!

Guides, Drivers and Staff

Driver Qusai was great!

Transport

Transport

Full Day Petra (With Site local Guide or private guide)

Petra

Quality of Experience

Guides, Drivers and Staff

Transport

One hotel was changed from the documentation the Driver and Guide carried with them that was printed from "Enjoy Jordan" (aka i guess Samir). Petra Moon was changed to the Premier Elite and may have been similar quality but one (Petra Moon) was in the hub of the Petra area and the other was in the dark outskirts. Thus, not the same, as when the guide called about the change from the documented itinerary, the office response was the Elite is better (not) , The downgrade was at the Wadi... read more

One hotel was changed from the documentation the Driver and Guide carried with them that was printed from "Enjoy Jordan" (aka i guess Samir). Petra Moon was changed to the Premier Elite and may have been similar quality but one (Petra Moon) was in the hub of the Petra area and the other was in the dark outskirts. Thus, not the same, as when the guide called about the change from the documented itinerary, the office response was the Elite is better (not) , The downgrade was at the Wadi Rum camp here the room was stated on "EJ" (aka Samir) printed documentation guide and driver carried. Thus, the top of the line room (all booked up!) and thus we were in standard accommodation. First time we have ever been downgraded (:.
A few days prior to leaving I would have thought Samir (EJ) would have touched base to see if we were alive and to "assure" the customer. No response thus we emailed him just to assure him we were coming and our plans re: flight etc had not changed. Also one would think the agent was inform us of the names of the driver and guide in advance. I would suspect that that EJ (Samir) might respond that a disclaimer of "things may change but all quality will remain the same) would be appropriate. Maybe in his eyes but in ours a communication well in advance of those changes would be appropriate and certainly not by us calling attention that the final documentation the driver and guide carries states what we were told. I have my own suspicions as to why the changes occurred. Some other annoyances and concerns between his staff and our interaction with them was really pushed at us and was a little uncomfortable.
We have traveled extensively independently and using "my terms" booking agents (i.e. Black Tomato, Belmond, A and K, Kensington, ATR to name a few). This journey overall was only slightly dented by KimKim local agents / company. My suggestion is to really check out the local agent and get final truly final verified document. KimKim and, at least the agent need to acquaint themselves with the service RATER principle.

Samir tailored the type of trip was asked for through Israel abs paired us with an amazing driver and Jerusalem guide. I highly recommend KimKim and Samir to use them as their number one drive and number one guide. Both then tailored our trip even more for us once we could focus on what we really really wanted to see on our trip. Although none of the hotels in our voucher where actually booked due to over flow the replacements hotels were in even better relocation for us to make the most of... read more

Samir tailored the type of trip was asked for through Israel abs paired us with an amazing driver and Jerusalem guide. I highly recommend KimKim and Samir to use them as their number one drive and number one guide. Both then tailored our trip even more for us once we could focus on what we really really wanted to see on our trip. Although none of the hotels in our voucher where actually booked due to over flow the replacements hotels were in even better relocation for us to make the most of our trip… so that was also a major win! Thank you for everything!

Hotel Reviews

Tal By the Beach Hotel

Tel Aviv

Did not stay at any of these hotels but I will say amazing to all as don’t want to hurt the hotels.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Magdala Tiberias

Migdal

Did not stay at any of these hotels but I will say amazing to all as don’t want to hurt the hotels.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Harmony Hotel Jerusalem

Jerusalem

Did not stay at any of these hotels but I will say amazing to all as don’t want to hurt the hotels.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

JORDAN VALLEY TOUR (J) (Tiberias to Jerusalem)

Israel

This was a great day as we wanted to tailor it complete so our driver suggested the Dead Sea… so we had an incredibly beautiful and fascinating drive to the Dead Sea. Great day!

Quality of Experience

Guides, Drivers and Staff

Transport

TEL AVIV / CAESAREA / HAIFA / ACRE (ACO) / ROSH HANIKRA / GALILEE. (J)

Israel

Loved R.H and Gailiee!!! Everything else was fascinating too but really enjoyed that part of the day.

Quality of Experience

Food

Guides, Drivers and Staff

Professional, prompt, informative, personable and listened to what we’d like to do and flexible with leaving times from Hotels.

Transport

Safed, Golan Heights

Israel

Banias Springs was lovely to walk round and Golan Golan Heights Fascinating

Quality of Experience

Guides, Drivers and Staff

Transport

JERUSALEM TOUR (J)

Jerusalem

Very moving morning to go to the Holocaust museum. Our guide was phenomenal and changed a lot of the planned day to accommodate what I’d really like to see. Amazing day!

Quality of Experience

Guides, Drivers and Staff

Just like our driver… our guide was Professional, prompt, informative, personable and listened to what we’d like to do and flexible with leaving times from Hotels

Transport

JERUSALEM WEST TOUR (J)

Jerusalem

Quality of Experience

Guides, Drivers and Staff

Transport

BETHLEHEM

Israel

Bethlehem is a must!!!!! Incredible day and again our guide and driver made the day so smooth and amazing!

Quality of Experience

Guides, Drivers and Staff

Transport

Awesome trip in Jordan, getting to know the country throughout a full week's travel. Samir was quick and efficient in helping us put together a plan in short notice for our trip and everything ran smoothly once we were there.
Special mention for our driver, Khaled, who was with us through the week and helped us with whatever little problem we may have encountered whilst also providing us with useful hints and tips along each stop we made. Thanks to both for the great service and making sure... read more

Awesome trip in Jordan, getting to know the country throughout a full week's travel. Samir was quick and efficient in helping us put together a plan in short notice for our trip and everything ran smoothly once we were there.
Special mention for our driver, Khaled, who was with us through the week and helped us with whatever little problem we may have encountered whilst also providing us with useful hints and tips along each stop we made. Thanks to both for the great service and making sure our trip to Jordan was one to remember!

Hotel Reviews

Shams al weibdeh hotel apartment

Amman

Good hotel in central Amman, great location as a base for discovering the city. 5-10min walk from Paris Square where there is a selection of restaurants and tea houses, whilst its also closely located to Rainbow Street. The hotel itself met our requirements, whilst staff were friendly and welcoming.

Authenticity & Character

Location

Close to restaurants whilst also within walking distance of Amman's main sights (Citadel & Roman Theatre).

Staff

Very helpful staff, we had little interaction with them but always very pleasant and offering to help where they could.

Cleanliness & Comfort

Petra Palace

Wadi Musa, Petra

Classic hotel that is 2min walk from the entrance to the sight of Petra and the Museum. Buffet style breakfast and dinner were good though the rooms are big but fairly basic.

Authenticity & Character

Location

Location was great, 2min away from the entrance to Petra.

Staff

Were generally helpful and polite but upon arrival we realised we had been given a room with 2 single beds rather than a double bed as booked. Upon ringing reception from the room we didn't receive much help other than being told that we could just sleep in one bed, which was't the solution we were looking for

Cleanliness & Comfort

Old style hotel, with just one accessible plug in the room that was being used by a lamp. A struggle to charge 2 phones let alone anyone else who may have watches/cameras etc.

Enjoy Desert camp

Wadi rum

Well run camp site with friendly staff and good amenities given its desert setting. Local zarb dinner was great in the evening and the staff were very friendly and helpful when it came to the activities we had planned during our stay.

Authenticity & Character

Location

Really nice viewpoint that has been incorporated into the campsite, great for sitting after breakfast or dinner and gazing out into the desert.

Staff

Cleanliness & Comfort

Each tent came with an incorporated bathroom which was a nice luxury to have.

Activity Reviews

Meet & Assist - Queen Alia Airport

Jordan

Quick and effective. Local agent who picked us up took us through border control very quickly.

Jarash

Jordan

Fun experience with a very knowledgeable guide. Great time out for someone who enjoys history.

Guides, Drivers and Staff

Excellent and fun english guide. Made the difference on our tour.

Valleys Hiking And Abseiling ( MUJEB VALLEY- SIQ TRAIL )

Jordan

Fun filled activity, especially for people who enjoy the outdoors or climbing.

Quality of Experience

Full Day Petra (With Site local Guide or private guide)

Petra

Beautiful place with plenty to explore and a much bigger site than we had anticipated. The guide assigned to us was really knowledgeable.

Quality of Experience

Guides, Drivers and Staff

Wadi Rum (2-3 Hrs Jeep ride)

Jordan

Great drive through the desert and completely different to anything we have ever seen. Although there aren't really any historic sites etc we would have appreciated a bit more information along the way or a bit more interaction with the driver about the local way of life or regarding important areas of the desert.

Quality of Experience

Guides, Drivers and Staff

Transport

Rum Valley Sunrise Hike

Wadi Rum

This was actually a camel ride instead of a hike. We really enjoyed the time on the camels but felt it was a bit short as half way through we stopped to sit and light a fire and drink tea whilst the sun rose. We would have preferred to see the sunrise whilst on the camels and actually covering a greater distance on the camels.

Quality of Experience

Guides, Drivers and Staff

Transport

Camels were safe and well behaved.

Thank you to Samir our tour coordinator and Nadir our guide / driver., for an unforgettable trip to Jordan, Israel’s and Turkey. Samir was very professional and efficient and answered all
my concerns in the most efficient manner. He also organized our trip to Israel
which was last minute .Nadir was professional,friendly and made sure we were happy with our tour each and every day. Nadir went above and beyond in every way possible and I highly recommend him when touring these places. We... read more

Thank you to Samir our tour coordinator and Nadir our guide / driver., for an unforgettable trip to Jordan, Israel’s and Turkey. Samir was very professional and efficient and answered all
my concerns in the most efficient manner. He also organized our trip to Israel
which was last minute .Nadir was professional,friendly and made sure we were happy with our tour each and every day. Nadir went above and beyond in every way possible and I highly recommend him when touring these places. We will always remember him fondly as he was so welcoming and gave us a wealth of information of the places we were visiting. Thank you to the Kim Kim team, Samir and Nadir for making this vacation truly memorable.

Our driver Wasef was wonderful. He was very knowledgeable, always prompt and always very cheerful and chatty Brenda and I loved spending so many days with him. As a suggestion one day in wadi Rum we felt would have been enough. Also you should tell people that there is no internet, radio and NO alcohol. All in all Jordan was fabulous and all arrangements worked well especially the airport arrival and departure. read more

Our driver Wasef was wonderful. He was very knowledgeable, always prompt and always very cheerful and chatty Brenda and I loved spending so many days with him. As a suggestion one day in wadi Rum we felt would have been enough. Also you should tell people that there is no internet, radio and NO alcohol. All in all Jordan was fabulous and all arrangements worked well especially the airport arrival and departure.

Since the moment we arrived to Jordan Airport, we got shorted by an assistant provided by the company. Once we passed the controls, our driver Mohamed was there. He was our river and guide for the whole trip and our holidays were special in parts because of him. Very knowledgeable, friendly and flexible with our demands during the week we spend there. Samir contacted us in many occasions to make sure everything was going well so we can’t say a bad word on this regard.
We had a couple of... read more

Since the moment we arrived to Jordan Airport, we got shorted by an assistant provided by the company. Once we passed the controls, our driver Mohamed was there. He was our river and guide for the whole trip and our holidays were special in parts because of him. Very knowledgeable, friendly and flexible with our demands during the week we spend there. Samir contacted us in many occasions to make sure everything was going well so we can’t say a bad word on this regard.
We had a couple of changes on our previous nominated Hotels, but they were an upgrade. We got exactly what we were looking for and our trip is remarkable.

Hotel Reviews

Sulaf Hotel Suites

Amman

Services were great, very friendly staff and roof top with views across Amman. Cleaning could be a bit better but nothing we can complain about.

Authenticity & Character

Location

Perfect location near by many places to eat and drink in a quiet neighbourhood

Staff

Cleanliness & Comfort

Petra Palace

Wadi Musa, Petra

Rooms probably are a bit dated, but they were clean. Good choices for breakfast and the swimming pool area is great

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Dead Sea Spa Hotel

Sweimeh

Best hotel in our whole trip, many amenities and big options. Breakfast was exceptional.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Holy Land Hotel - Jerusalem

Jerusalem

Staff were very friendly with us and our dietary request on our dinner there. Old building bring it to the modern era. Location is just meters away from old city. Great breakfast and very clean

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Enjoy Desert camp

Wadi rum

The experience was fabulous, the staff was friendly even that little English was spoken, so could been improve a bit. Facilities were good. Dinner was fantastic and truly authentic

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Meet & Assist - Queen Alia Airport

Jordan

Very smooth the whole process.

Quality of Experience

Guides, Drivers and Staff

Transport

Petra Basic Visit

Petra

One of the 7 best wonders of the world doesn’t let you down.

Quality of Experience

Guides, Drivers and Staff

Transport

Dinner At Local Restaurant in Amman

Amman

We couldn’t experience fully our dinner due to our stomach illness , but the place was great, food was fantastic and the ambience sensational.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Amman-Umm Qais-Jarash-Ajloun-Amman

Jordan

What a fantastic hidden gem. A place to visit no doubt

Quality of Experience

Guides, Drivers and Staff

Transport

BETHLEHEM

Israel

Interesting place even that we have to pay to avoid long queues on the Church of Nativity.

Quality of Experience

Guides, Drivers and Staff

Transport

Little Petra ( Beidha)

Jordan

Visit this site before you go to Petra. Is a good introduction of what it comes next.

Quality of Experience

Guides, Drivers and Staff

Transport

JERUSALEM / MOUNT OLIVES /MT ZION

Israel

Historical place with no much to see unfortunately. Good views from Jerusalem

Quality of Experience

Guides, Drivers and Staff

Transport

JERUSALEM / Old City

Israel

The whole old city is an experience that brings you back in time. At night is a whole different world and as beautiful. Religion, history and food all blended and mixed in a sensational way.

Quality of Experience

Guides, Drivers and Staff

Transport

Wadi Rum (2-3 Hrs Jeep ride)

Jordan

The experience is fantastic even that is a bit overtaken by many tourists is something you can’t avoid. But is definitely something you must try at least once.

Quality of Experience

Guides, Drivers and Staff

Transport

Samir did not take into account that we are non Muslim travellers and we relied on him to tell us if the length of our stays were appropriate
I would never have stayed in Bedouin camp for 2 days………no internet, no tv, no activities, the same food for both days and we were not warned that it was a DRY camp.
An extra nite in Aqaba would have been so much better!
Josef our driver was wonderful, considerate, and knowledgeable !
The hotels were good
Changes were not easy to make and perhaps a... read more

Samir did not take into account that we are non Muslim travellers and we relied on him to tell us if the length of our stays were appropriate
I would never have stayed in Bedouin camp for 2 days………no internet, no tv, no activities, the same food for both days and we were not warned that it was a DRY camp.
An extra nite in Aqaba would have been so much better!
Josef our driver was wonderful, considerate, and knowledgeable !
The hotels were good
Changes were not easy to make and perhaps a language barrier was to blame
All in all I saw everything that I wanted to see very comfortably
Yours Brenda brice
[email protected]

Samir was amazing planning the trip. Resourceful & extremely responsive. Samir managed to get all hotels that we wanted to stay. We had a great time staying in Jordan. The only thing that could be better was the car. Spent hours on the roads so the car could be more comfortable. read more

Samir was amazing planning the trip. Resourceful & extremely responsive. Samir managed to get all hotels that we wanted to stay. We had a great time staying in Jordan. The only thing that could be better was the car. Spent hours on the roads so the car could be more comfortable.

Service was great. Samir and our guide Adnan made it a memorable experience and we did everything we wanted!! There were a couple of days where we were on a tighter deadline but that’s absolutely fine as we crammed so much in. Our local driver recommended spur of the moment Red Sea visit which we wouldn’t have seen on our original plan so key suggestions like this would have been useful but we made it anyway. Everyone was so helpful, even when our luggage was lost they did everything possible... read more

Service was great. Samir and our guide Adnan made it a memorable experience and we did everything we wanted!! There were a couple of days where we were on a tighter deadline but that’s absolutely fine as we crammed so much in. Our local driver recommended spur of the moment Red Sea visit which we wouldn’t have seen on our original plan so key suggestions like this would have been useful but we made it anyway. Everyone was so helpful, even when our luggage was lost they did everything possible to get it back quickly. Overall recommended to everyone out there

Samir was really helpful in arranging our holiday in Jordan. He helped us shape our itinerary to how we wanted our trip to be planned. He was happy to accommodate our suggested changes. He was responsive and kept us up to date with final booking confirmations, including sorting out the visas for a smooth holiday. We are also grateful for the driver we had for the week (Bassam, so thank you). He just made our time in Jordan pleasant and we had a brilliant time getting to know him and Jordan... read more

Samir was really helpful in arranging our holiday in Jordan. He helped us shape our itinerary to how we wanted our trip to be planned. He was happy to accommodate our suggested changes. He was responsive and kept us up to date with final booking confirmations, including sorting out the visas for a smooth holiday. We are also grateful for the driver we had for the week (Bassam, so thank you). He just made our time in Jordan pleasant and we had a brilliant time getting to know him and Jordan through his tips and insight. Thank you Samir again, we had a lovely time in your country Jordan and have no hesitation in recommending you.
Thank you
Satinder & Monish

Hi Samir
You live in an amazing part of the world!
Thank you for arranging our trip in a way that we could see and experience the best of it.
Thank you for all the accommodations - Ambassador, Aicha, By 14 and Old Village Resort stood out the most. Great locations and impeccable service, cuisine and hospitality.

Thank you for checking on us ever so often and all your input in planning the trip. Thank you for arranging the personalized care for us through border crossings. It was all... read more

Hi Samir
You live in an amazing part of the world!
Thank you for arranging our trip in a way that we could see and experience the best of it.
Thank you for all the accommodations - Ambassador, Aicha, By 14 and Old Village Resort stood out the most. Great locations and impeccable service, cuisine and hospitality.

Thank you for checking on us ever so often and all your input in planning the trip. Thank you for arranging the personalized care for us through border crossings. It was all very seamless.

Thank you for the upgrade - we definitely needed Old Village after our 9 mile strenuous hike in Petra!

Fadi and Mamdou were ever so helpful. They took excellent care of us. Hopefully they felt that we took care of them too. Mamdou also helped us find the English speaking guide Wazdi at Petra- Wazdi was outstanding.

Next time we are in this part of the world, we will definitely like to connect with you to plan more of Jordan ….

Take care,
Vanita

Hotel Reviews

Ambassadore Hotel Jerusalem

Jerusalem

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Memories Aicha Luxury Camp

Wadi Rum

Authenticity & Character

Location

Staff

Cleanliness & Comfort

BY 14 HOTEL TEL AVIV

TEL AVIV

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

JERUSALEM / Old City

Israel

Madaba & Mount Nebo Visit

Jordan

Full Day Petra (With Site local Guide or private guide)

Petra

Quality of Experience

Guides, Drivers and Staff

Transport

Wadi Rum (2-3 Hrs Jeep ride)

Jordan

Masada Sunrise

Israel

Nothing unusual

YAD VASHEM – EIN KAREM – ISRAEL MUSEUM

Israel

BETHLEHEM

Israel

HAIFA - AKKA - CESAREA

Israel

First of all thank you to Kimkim for a nice set up for tourist like us who are new to world travel.
Kimkim introduced with Mr. Samir from Jordan who set up our Itinerary in a manner that we don't waste our time. He set up our visa, our hotels in Amman, Petra and camps at Wadi rum.
He was available 24/7 with his WhatsApp, if we had any question he promptly reply.

Upon arrival from New York, we were warmly welcomed by the guy (forgot the name) from Enjoy Jordan travels. The immigration... read more

First of all thank you to Kimkim for a nice set up for tourist like us who are new to world travel.
Kimkim introduced with Mr. Samir from Jordan who set up our Itinerary in a manner that we don't waste our time. He set up our visa, our hotels in Amman, Petra and camps at Wadi rum.
He was available 24/7 with his WhatsApp, if we had any question he promptly reply.

Upon arrival from New York, we were warmly welcomed by the guy (forgot the name) from Enjoy Jordan travels. The immigration process is very quick, our names were mentioned on the board, and we felt welcomed and with such a friendly atmosphere we had a fantastic start!

We got introduced to Mr. Shareef who is our guide/driver for our whole 8 days trip. Mr. Shareef picked us from Airport and brought us to our hotel.

Each morning of the tour, he would arrive promptly at 8am to take us to the next destination on the tour. On each day, Mr. Shareef would describe in detail the history and information regarding the area we were in- whether that be a site of Islamic history or Roman/Byzantine history He is fluent in English and knows how to handle the customers with respect and professionalism.

“We had a wonderful tour with Mr. Shareef. We enjoyed it greatly, all the detailed information he provided, and his patience with us telling all the historic events. Mr. Shareef is such a warm personality and highly motivated guide. He drove very professionally on high mountain roads, he knew all the areas, food, restaurants, historical places either it’s an Islamic history or roman/Byzantine history.

He was very respectful when we asked questions and very knowledgeable regarding historic sites. He was also very friendly with us and the people he would interact with, always making polite conversations. Furthermore, he was even willing to take photos and videos of us and the area, so we could experience it without focusing on doing it ourselves.

Mr. Shareef also is very knowledgeable about Jordan in general. He knew the high mountain roads incredibly well, knew restaurants for us to try out, even knew the routes on our tour incredibly well. At most of the sites, in fact, Mr. Shareef had connections which resulted in faster service and a better full immersion into our tour of Jordan.

I wholeheartedly believe that had we done the tour of Jordan without Mr. Shareef, we would not have been able to experience Jordan as well as we did.

Many thanks to Mr. Shareef, and I recommend Kimkim/Enjoy Jordan to anyone who is considering a tour in Jordan!

Hotel Reviews

Shams al weibdeh hotel apartment

Amman

Very nice place to stay. Staff is very polite and professional. Everything is perfect. Every day cleaning and all bathroom amenities were filled, new towels and Water , Coffee was loaded in kitchen. I will prefer my next stay also in this hotel.

Authenticity & Character

Great.

Location

Near to downtown Amman, Can walk to center of the city within in 15/20 minutes by walking down the hill.

Staff

Very Polite and professional

Cleanliness & Comfort

Every day the rooms were cleaned and all stuff is loaded.

Silk Road Petra

Wadi Mousa, Petra

Very nice place to stay, near to the site Petra. Few minutes walk to the tourist entrance to Petra.

Authenticity & Character

Excellent.

Location

Very good location, Near to Petra tourist Center

Staff

Professional and Polite

Cleanliness & Comfort

Nice and clean rooms.

Memories Aicha Luxury Camp

Wadi Rum

Great place to stay.

Authenticity & Character

Good

Location

Good location but required a guide to take to the camp

Staff

All other staff is good except the reception and handling personal. They are very rude at first as they had issue with their management which they showed on customers.

Cleanliness & Comfort

Nice and clean

Activity Reviews

Meet & Assist - Queen Alia Airport

Jordan

Guy from our travel was at the airport with visa in hand. He processed our immigration very fast.

Quality of Experience

Guides, Drivers and Staff

Guide/Driver is excellent/knowledgeable and Profession English speaking person

Transport

Private airconditioned new car.

AMMAN ISLAMIC CITY TOUR

Amman

Religious/Historical/Architectural point of view it is an excellent visit.

Quality of Experience

Excellent trip

Guides, Drivers and Staff

On time, knowledgeable and professional

Transport

JOY Jordan provided the comfortable luxury AC Car.

AL SAHABA TOMBS (JORDAN VALLEY) – SHUEIB – AMMAN

Jordan

I was planning to visit the sahaba ajmaeen to view their tombs and place of death. it was an excellent trip Islamic point of view, Scenic and Historical. Jordan Valley is very pleasant experience.

Quality of Experience

Excellent

Guides, Drivers and Staff

Our Guide/Driver is a professional & Experienced Person.

Transport

Luxury Comfortable Vehicle.

Samir was AMAZING to work with: super responsive, endlessly helpful, and made our trip seamless. My husband and I are picky travelers (we know exactly what we want!) so we went through several rounds of revisions with Samir - but he was *so* patient, and always delivered answers and changes really quickly. I can't emphasize on awesome he was at this!

Our trip went off without a hitch, in part because of the private driver, Mohammed, that Samir set up for us for our whole vacation. He... read more

Samir was AMAZING to work with: super responsive, endlessly helpful, and made our trip seamless. My husband and I are picky travelers (we know exactly what we want!) so we went through several rounds of revisions with Samir - but he was *so* patient, and always delivered answers and changes really quickly. I can't emphasize on awesome he was at this!

Our trip went off without a hitch, in part because of the private driver, Mohammed, that Samir set up for us for our whole vacation. He made changes with us along the way as we changed our minds about small details, and we always enjoyed his company and felt taken care of and safe.

Regarding our itinerary, my husband and I spent a total of two weeks in Jordan and we really did *everything*. I'd recommend taking that much time making sure you make the most of this beautiful historic place!

Here's some of things we did
- Historic sites (Jerash, Petra, Umm Qais, often with private guides)
- Outdoor adventuring (Make sure you do Wadi Al-Mujib!)
- Desert (desert castles, Wadi Rum)
- cultural experiences (cooking class, museums)

Thanks again for the perfect trip to Jordan, Samir!

Activity Reviews

Trekking from Dana to Feynan lodge

Jordan

One of the favorite days of our trip! Even though it was a long hot day, it really helped that the trail was all downhill. And our guide, a local Bedouin, was excellent! He was patient, funny, and cooked us a perfect meal on a campfire along the trail

Quality of Experience

Food

Self Cooking Meal in Amman

Amman

We LOVED this and plan to add an experience like this to all our future trips! This was a great way to meet new friends, have a great meal, and learn more about the local culture.

Quality of Experience

Petra By Candle Light

Jordan

This is a great thing to do *IF* it's your very first view of Petra and the Treasury. The candlelight effect is really nice, and we got lucky enough to see the moon over the canyon, too. However, I wouldn't add this if you've already been to Petra :) all it is is a walk to the Treasury by candlelight, sitting on carpets and drinking a little tea, some local musicians, then shining floodlights on the Treasury building

Quality of Experience

Kim Kim team and Samir :
It was an amazing trip to Jordan! Everything was well planned and because of that it all went smoothly by Samir.
The driver/guide ( Nader ) who accompanied us during the whole trip was a truly a lucky choice. He has deep knowledge of the Jordanian history and culture and he managed to make us feel very comfortable. He did way more than we expected and that we could’ve asked for! He really turned out to be one of the reasons we were able to enjoy the trip to the... read more

Kim Kim team and Samir :
It was an amazing trip to Jordan! Everything was well planned and because of that it all went smoothly by Samir.
The driver/guide ( Nader ) who accompanied us during the whole trip was a truly a lucky choice. He has deep knowledge of the Jordanian history and culture and he managed to make us feel very comfortable. He did way more than we expected and that we could’ve asked for! He really turned out to be one of the reasons we were able to enjoy the trip to the most. We highly recommend him to everyone who would like to visit Jordan.
James Chen

Hotel Reviews

THE CONROY BOUTIQUE HOTEL

Umm Uthaina Amman

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Petra Palace

Wadi Musa, Petra

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Sun City Camp

Wadi Rum

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Dead Sea Spa Hotel

Sweimeh

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Review

Petra Basic Visit

Petra

Quality of Experience

Guides, Drivers and Staff

Transport

I wish we had more time to spend in Jordan - it is a wonderful country full of amazing people and sites to visit. Our guide Ali, and driver, were both wonderful and made it possible for us to visit Petra and Wadi Rum easily and enjoy every minute of the short time we had. read more

I wish we had more time to spend in Jordan - it is a wonderful country full of amazing people and sites to visit. Our guide Ali, and driver, were both wonderful and made it possible for us to visit Petra and Wadi Rum easily and enjoy every minute of the short time we had.

We had a great guide in Jordan. He was a true historian. Our driver was also super nice- The car was a bit tight but did not dampen our enthusiasm. We also had excellent guides in Istanbul and Cappadocia.
In retrospect our itinary was quite packed and our children were a bit tired of moving almost everyday.
Thank you for an unforgettable trip. read more

We had a great guide in Jordan. He was a true historian. Our driver was also super nice- The car was a bit tight but did not dampen our enthusiasm. We also had excellent guides in Istanbul and Cappadocia.
In retrospect our itinary was quite packed and our children were a bit tired of moving almost everyday.
Thank you for an unforgettable trip.